Tammie Morgan
Buckeye,AZ
Summary
Hardworking Customer Service Specialist bringing 25 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Retail Merchandiser
Acosta Sales & Marketing
02.2019 - 06.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Established strong vendor relationships to maintain and support business.
- Arranged consistent shelves, bins, and racks at 340 locations by following established planograms.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Identified opportunities to increase store sales and developed actionable strategies.
- Analyzed sales data to identify trends and devised action plans to increase sales.
- Planned and implemented product launches and promotions for assigned stores.
- Trained store personnel on product features to drive sales and increase product awareness.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Updated merchandise pricing to match new values and special promotional rates.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Greeted customers and directed to requested products.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Maintained store assets with effective loss prevention strategies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Greeted store customers and discussed needs.
- Checked product levels and recommended new purchases.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Worked with customers to pack items according to specific desires and requirements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Chef and Front of House for Padres Spring Training
Sports Catering
02.2016 - 04.2018
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Daycare Owner/Operator
Self Employed
01.2007 - 08.2015
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Modernized instructional plans and educational approaches to enhance student learning.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Cashier/Stocker Associate
ABCO Supermarket
09.1987 - 09.1996
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Peoria High School
Peoria, AZ06.1989
Skills
- In-Store Support
- Hand Scanning
- Build Displays
- Vendor Relationships
- Inventory Recordkeeping
- Tag Merchandise
- Marketing and Advertising
- Product Signage and Labeling
- Brand Presentation
- Reading Comprehension
- Merchandising and Display
- Maintaining Clean Work Areas
- Update Signs
- Retail Effectiveness
- Customer Needs Assessments
- Motivated Team Player
- Exceptional Time Management Skills
- Enter Data
- Cash Register Operations
- Maintain Records
- Rotate Stock
- Retail Objectives
- Visual Merchandising
- Serve Customers
- Stocking and Replenishing
- Optimize Storage
Timeline
Retail Merchandiser
Acosta Sales & Marketing
02.2019 - 06.2020
Chef and Front of House for Padres Spring Training
Sports Catering
02.2016 - 04.2018
Daycare Owner/Operator
Self Employed
01.2007 - 08.2015
Cashier/Stocker Associate
ABCO Supermarket
09.1987 - 09.1996
High School Diploma -
Peoria High School
Similar Profiles
Mary TravisMary Travis
Sales Merchandiser at Acosta Sales & MarketingSales Merchandiser at Acosta Sales & Marketing
Marlyn BuswellMarlyn Buswell
Merchandise Associate at Acosta Sales & MarketingMerchandise Associate at Acosta Sales & Marketing
Brian ReimerBrian Reimer
Retail Coverage Merchandiser at Acosta Sales & MarketingRetail Coverage Merchandiser at Acosta Sales & Marketing
Dione AlexanderDione Alexander
Territory Manager at Acosta Sales & MarketingTerritory Manager at Acosta Sales & Marketing
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed