Tammie Morris
Matthews,NC
Summary
Dynamic professional with a proven track record at LOWES Home Improvement, driving customer engagement and consistently exceeding sales targets. Expertise in bilingual communication and problem-solving enhances team performance in fast-paced environments. Recognized for supporting team initiatives that promote operational excellence and ensure safety compliance. Aiming to leverage skills in a challenging role focused on customer satisfaction and team development.
Overview
32
32
years of professional experience
Work History
Customer Service and Sales Associate
LOWES Home Improvement
Matthews, NC
01.2012 - Current
- Succeeded in high-speed, client-oriented atmosphere.
- Solved problems autonomously and collaboratively to deliver outstanding customer service.
- Demonstrated exceptional interpersonal communication skills.
- Achieved sales targets for luxury items like patio furniture and garden equipment.
- Directed and finalized in-store Lowe's Credit Card application processes.
Service Advisor
Lynn Smith Chevorlet
Burleson, TX
01.2012 - 01.2013
- Oversaw team members in Parts & Service department.
- Boosted departmental sales performance by supporting increased quota achievement.
- Addressed client concerns promptly, optimizing team performance.
- Consistently identified innovative methods to enhance customer service.
Human Resource Assistant
Fluor Global
, TX
01.1993 - 01.2011
- Supported Senior HR Manager in executing human resources tasks.
- Showcased policies and procedures.
- Oversaw active personnel files maintenance for staff and craft workers.
- Offered necessary administrative assistance to Project Managers, Superintendents, and Project Executives.
Operations Manager
G2 Secure Staff
Charlotte, NC
03.2022 - 01.2025
- Manage deployment and adherence to the Safety Management System.
- Developed comprehensive safety protocols for the station.
- Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary.
- Must be able to perform all duties of subordinate employees when necessary.
- Schedule personnel daily, and furnish a copy to the Department Manager.
- Monitor employee activity and make adjustments as needed.
- Ensured compliance with regulations and procedures.
- Deals courteously and tactfully with fellow employees.
- Ensured employee times were logged correctly by reviewing Check In/Out sheets.
- Provided assessments to enhance employee productivity.
- On call 24 hours per day.
- Report inquiries and other major incidents to department managers.
- Assisted passengers, clients, and employees by providing courteous responses to their inquiries.
- Upheld cleanliness standards within the immediate work environment consistently.
- Responded courteously to questions ensuring a positive representation for clients, staff, and public.
Education
Associate of Applied Business (AAB) -
Arlington Jr College
Arlington, TX01.2015
Welding School (Structural) -
Fluor Welding School
Fluor Global, TX01.2012
Skills
- Fluent Bilingual Communication
- Effective Communication Skills
- Strong Interpersonal Skills
- Efficient Learner
- Motivated and dedicated learner
- Supportive Team Participant
- Customer service
- Excellent people skills
- Problem-solving skills
- Customer engagement
- Reliable and punctual
- Teamwork and collaboration
Timeline
Operations Manager
G2 Secure Staff
03.2022 - 01.2025
Customer Service and Sales Associate
LOWES Home Improvement
01.2012 - Current
Service Advisor
Lynn Smith Chevorlet
01.2012 - 01.2013
Human Resource Assistant
Fluor Global
01.1993 - 01.2011
Associate of Applied Business (AAB) -
Arlington Jr College
Welding School (Structural) -
Fluor Welding School
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