Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Newton

Knoxville,TN

Summary

Motivated manager with demonstrated knowledge of conduit, retail and restaurant customer service including best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 37 years of experience in customer service field with 32 years of those in some form of management. Ready to take on challenging, growth-oriented role with your company as an ACCOUNT REPRESENTATIVE SUPERVISOR.

Overview

26
26
years of professional experience

Work History

Account Representative II

Dura-Line, LLC
08.2019 - Current
  • Worked within a fast pace environment while multi-tasking.
  • Kept detailed records of customer interactions for optimal traceability.
  • Supported customer satisfaction through regular follow-up and communication.
  • Collaborated with sales team in costing to develop strategies for achieving sales targets, contributing to team's success.
  • Developed and maintained strong working relationships with professionals within assigned territory helping build Dura-Line's brand reputation.
  • Served customers with knowledgeable friendly support from inquiring about products, quoting and purchasing.
  • Problem solved and fielded customer complaints resolving issues when necessary to help ensure great customer service is met.
  • Worked with team, developing and training new and current account reps while they are learning our system and products.
  • Work to ensure quotes and orders are turned around quickly.
  • Helped plan and work on the party committee for 3 years.

Outside Sales And Store Manager

Bruster's Ice Cream
07.2010 - 08.2019
  • Provided excellent customer service and increasing customer satisfaction rates.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed new store location from ground up by hiring and training efficient team.
  • Completed Inventory, Truck Orders, Payroll.
  • Built the Catering and Outside Sales business from the ground up.
  • Prepared quotes and invoices and built product services for clients with our Outside Sales Business.
  • Collaborated with t he Franchise Owner and the former Director of Operations to determine company goals and translate goals to individual clients needs.
  • Organized special events, including receptions, festivals, small and huge corporate events.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • My store has been successful TOP 10 location out of 200 locations within our company for the 9 years I have been employed.

Store Manager

Bruegger's Enterprises Inc.
07.2008 - 07.2010
  • Engaged and interacted with customers and our community to create positive experiences and drive revenue growth.
  • Completed weekly profit and loss performance reports.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Maintained proper product levels and inventory controls and organized backroom to facilitate effective ordering and stock rotation.
  • Interviewed job candidates and made staffing decisions based upon store need, experience and skills needed for positions.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Generated repeat business by delivering exceptional customer service and positive engagement.

Restaurant Store Manager

Black Bear Diner
02.2005 - 06.2008
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained and supervised staff.

Administrative Assistant

O'Charley's Restaurant
11.1999 - 01.2005
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • While at O'Charley's, I was also a Master Trainer which allowed me to work any non management position inside our store. Customer Service and Training our staff were my first priorities.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Education

High School Diploma -

Portland High School
Portland, TN
1988

Associate of Arts - Graphic Design

Volunteer State Community College
Gallatin, TN

Skills

  • People-oriented
  • Quick learner
  • Planning and organization
  • Natural leader
  • Time management
  • Professionalism
  • Customer Service Driven
  • Goal-oriented
  • Motivated team player
  • Client relations strength
  • Team building
  • Positive and friendly
  • Adaptability and flexibility
  • Detail-oriented
  • Problem-solving
  • Multitasking
  • Reliability
  • Team leadership

Timeline

Account Representative II

Dura-Line, LLC
08.2019 - Current

Outside Sales And Store Manager

Bruster's Ice Cream
07.2010 - 08.2019

Store Manager

Bruegger's Enterprises Inc.
07.2008 - 07.2010

Restaurant Store Manager

Black Bear Diner
02.2005 - 06.2008

Administrative Assistant

O'Charley's Restaurant
11.1999 - 01.2005

High School Diploma -

Portland High School

Associate of Arts - Graphic Design

Volunteer State Community College

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