Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammie Payne

Clayton,GA

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs, communication, proactively identifying and resolving problems. Proven leadership and time management skills with the ability to adapt to prioritize and meet deadlines.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Waterfall Club
02.2022 - Current
  • Managed 60+ phone calls while greeting, email correspondence and handling incoming and outgoing mail and faxes.
  • Offered technical support and troubleshoot issues to enhance office productivity.
  • Executed record filing system to improve document organization and management. Provided secretarial and office management support while building cooperative working relationships.
  • Assisted development and implementation of new administrative procedures.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency by reducing cost by 10%.
  • Recorded expenses and maintained accounting records.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Responded effectively to sensitive inquiries or complaints.
  • Prepared and prioritized calendars and correspondence.
  • Consulted with leadership to identify processes requiring improvement to support growth and success.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to recipients.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.

Back Office Assistant

Home Depot
10.2020 - 09.2022
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Providing friendly and courteous customer service to all associates.
  • Responding promptly to Cashier and Head Cashier requests.
  • Counting Vault and key media from previous days sales.
  • Balancing petty cash and cashier floats.
  • Balancing Vault
  • Maintaining Cashier Log
  • Making daily cash and cheque deposits.
  • Logging cashier overages and shortages
  • Troubleshooting and supporting exiting computer equipment in store.
  • Maintained and updated office records, both digital and physical.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Monitored and tracked budgets and expenses.
  • Created and maintained detailed records of all office activities.

Patient Care Technician

Help At Home LLC
11.2007 - 03.2015
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bed bound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

Patient Care Technician - Medical Assisting

Woodruff Medical Training & Testing
Gainesville, GA
11.2015

Skills

  • Account Management
  • Microsoft Word
  • Excel
  • Training and Development
  • Facility Workflow
  • Spreadsheet Creation and Management
  • Employee Training
  • Meeting Agendas and Minutes
  • Filing and data archiving
  • Policy and procedure modification
  • Calendar management
  • Bookkeeping
  • Visitor access management
  • Document scanning and digitization
  • Scheduling
  • Critical Thinking

Certification

  • Notary Public License - July 2022
  • CPR & AED Certified

Timeline

Administrative Assistant

Waterfall Club
02.2022 - Current

Back Office Assistant

Home Depot
10.2020 - 09.2022

Patient Care Technician

Help At Home LLC
11.2007 - 03.2015

Patient Care Technician - Medical Assisting

Woodruff Medical Training & Testing

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Tammie Payne