Tammie Pearson
South Boston,VA
Summary
Proven track record in customer service excellence and machinery operations, demonstrated through impactful contributions at Fas Mart and Reynolds Packaging Presto Products. Skilled in cash handling and workplace safety, consistently enhancing customer satisfaction and operational efficiency. Exhibits strong work ethic and problem-solving abilities, achieving significant improvements in customer loyalty and production quality.
Overview
15
15
years of professional experience
Work History
Cashier
Fas Mart
06.2021 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
Sewing Machine Operator
Annin Flagmakers
04.2016 - 03.2020
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Collaborated with team members to ensure smooth workflow and consistent productivity in a fast-paced environment.
- Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.
- Assisted in training new employees on the operation and maintenance of sewing machines, promoting a supportive work environment.
- Adhered to safety protocols while operating industrial sewing machines, resulting in zero workplace accidents during tenure.
- Supported performance targets by maintaining clean and neat work areas.
Cashier
Pilot Travel Centers
09.2014 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Machine Operator
Reynolds Packaging Presto Products
12.2008 - 05.2011
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Maintained equipment performance by lubricating and cleaning components.
- Replenished materials and supplies as needed to maintain production.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Complied with company and OSHA safety rules and regulations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Collaborated with team members to optimize production processes and improve overall performance.
- Kept detailed production records and identified hold-ups.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Education
GED -
Halifax County Career Center
Halifax, United States01.2005
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Strong Work Ethic
- Machinery Operations
- Workplace Safety
- Problem-Solving
Timeline
Cashier
Fas Mart
06.2021 - 12.2023
Sewing Machine Operator
Annin Flagmakers
04.2016 - 03.2020
Cashier
Pilot Travel Centers
09.2014 - 10.2015
Machine Operator
Reynolds Packaging Presto Products
12.2008 - 05.2011
GED -
Halifax County Career Center
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