Compassionate and dedicated social work professional with a proven ability to quickly build trust and rapport with clients from diverse backgrounds. Competent in conducting biopsychosocial assessments and establishing SMART goals. Committed to achieving high-quality care to clients fueled by a passion to walk alongside others and help enact change.
Overview
17
17
years of professional experience
Work History
Clinical Social Work Intern
Galt Ocean Rehab Center
Pompano Beach, FL
01.2024 - Current
Provided individual and group therapy to clients with a variety of mental health issues.
Facilitated psycho-educational groups focusing on topics such as stress management and coping skills.
Participated in weekly supervision meetings with clinical supervisor to discuss cases and develop therapeutic strategies.
Maintained detailed progress notes for each client session, documenting progress towards treatment objectives.
Maintained confidential case documentation.
Transported patients safely to social activities and doctors appointments.
Biopsychosocial evaluations.
Used Microsoft Word and other software tools to create documents and other communications.
Documented case notes daily and coordinated follow up for seamless case management.
Performed short-term therapy, provided education and responded to crisis situations.
Internship
VITAS/ Palmetto General Hospital
Miami, FL
01.2022 - 04.2023
Listened to patients share memories, feelings, and fears
Filled in to give a family caregiver a short, needed break
Visited lonely patients in nursing homes
Provided administrative support in the VITAS Office
Proactive and Bereavement Calls, contacted patients and caregivers to verify any needs medications, equipment and concerns
Followed up with surviving family regarding grief needs or service concerns.
Conducted interviews with customers to gain insights into their experiences.
Managed customer inquiries through phone calls, emails, or other forms of communication.
Worked with team members to promote great customer service and pleasant work environment.
Attended and participated in meetings and brainstorming sessions with team members.
Identified needs of customers promptly and efficiently.
Recovery Plan Coordinator
South Florida Evaluation and Treatment Center
Plant City, FL
10.2019 - 10.2021
Coordinated the recovery planning process for a specific population including the development of the recovery plan and all associated documentation as delineated in the facility protocols.
Scheduled and directed treatment team meetings, coordinated with basis or as changes in functioning that occurs and documents the monthly team note.
Worked with and advocated for patients in all recovery planning activities to assure that individualized services were designed and implemented.
Made referrals within the program services department based on assessed need and monitored the participation of the patients and their process in all planned services.
Communication Specialist /Disability Specialist
Broward Health Medical Center
Ft Lauderdale, FL
10.2019 - 10.2021
Developed and processed a wide range of complex entitlement actions such as survivors and disability insurance, supplemental security income or health insurance for the aged, blind, and disabled, relationship issues, rep payee misuse, and SSI living arrangements.
Identified disability conditions that limits one or more life activities and referred to claimant to apply for benefits.
Provided a full range of assistance to beneficiaries, claimants, and the public by telephone and or correspondence regarding all programs administered by the government.
Coordinated, participated in and documented new employee orientation, ongoing staff training, competency assessment and provides other educational opportunities for staff.
Managed the planning and implementation of communication programs that create a positive image of Broward Health Medical Center.
Responded promptly to inquiries from customers via email or telephone calls.
Coached client representatives in effective communication with public or employees.
Provided assessments and counseling services to individuals with disabilities.
Worked collaboratively with other service providers to ensure access to available resources for disabled clients.
Victim Advocate (Volunteer)
Palm Beach Sheriff Office
West Palm Beach, FL
06.2007 - 12.2015
Ensured that all victims have 24-hour access to shelter, information, and support and crisis intervention.
Assessed immediate danger and provided appropriate information regarding legal rights and remedies.
Counseled victims in meeting a long-term goal, related to achieving family safety and violence free life.
Conducted one on one’s with victim and family related to counseling and safety.
Provided emotional support and comfort to victims of crime.
Facilitated referrals to appropriate services for medical care, legal assistance, mental health counseling, housing, employment and other needs.
Maintained accurate records on case status and client information in accordance with agency policy.
Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
Educated victims on their rights under the Victims' Bill of Rights Act.
Advised clients on options available to them such as filing a police report or seeking legal counsel.
Responded promptly to requests from staff members regarding client situations.
Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Interviewed victims and recorded impact statements for records and court proceedings.
Medical Case Worker/Outreach Counselor
Care Resource
Miami, FL
05.2012 - 12.2012
Created rapport within client interaction to help each progress in their treatment.
Interviewed prospective clients to determine individual needs and eligibility for various medical and social services, enrolling them into available community programs.
Maintained an average annual active caseload as assigned by the supervisor.
Coordinated, supported, and followed up on medical treatments.
Provided case management and advocacy services to clients with chronic health conditions.
Maintained accurate records of all case work activities in accordance with agency policies and procedures.
Collaborated with other medical professionals to coordinate comprehensive care for clients.
Ensured that all documentation was completed accurately and submitted on time.
Participated in interdisciplinary team meetings to discuss cases and develop recommendations for treatment plans.
Educated clients about available healthcare benefits and assisted them in applying for them.
Attended meetings with local organizations to increase awareness about the availability of services provided by the agency and programs served by Outreach Counselor role.
Promoted healthy lifestyles through education regarding nutrition, exercise habits and relaxation methods.
Outreach Counselor
Comprehensive Aids Program
West Palm Beach, FL
04.2009 - 04.2011
Provided HIV/AIDS outreach activities by distributing HIV prevention and educational materials.
Offered HIV counseling, testing, referral services and substance abuse screenings.
Conducted assessments of high-risk individuals to appropriate substance abuse treatment and HIV/AIDS services.
Responsible for conducting HIV pre/post testing counseling with clients and HIV risk assessments.
Educated families about available resources within the community such as food pantries or housing assistance programs.
Assessed client's needs through interviews, questionnaires and surveys then developed comprehensive treatment plans accordingly.
Promoted healthy lifestyles through education regarding nutrition, exercise habits and relaxation methods.
Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Conducted outreach activities to engage members of the community in educational opportunities related to personal development and growth.
Coordinated referrals for additional services when necessary and followed up with appropriate agencies regarding client status.
Volunteer
Guardian Ad Litem (GAL)
Ft Lauderdale, FL
03.2009 - 03.2011
Independently conducted a thorough investigation on an assigned case on behalf of the child.
Examined and collected records from many sources concerning the child.
Presented information to the Court and helped the Court determine what is in the child’s best interests.
Prepared a written report, which became a permanent part of the child’s record.
Visited home, completed, social work assessment, interviewed care takers of child to obtain information to complete psychosocial and developmental assessment.
Participated in team-building exercises to strengthen relationships among volunteers.
Established and maintained relationships with fellow volunteers.
Resolved complaints or issues using strong customer service and engagement skills.
Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Education
Master Degree of Social Work - Social Work
Barry University
05.2024
Certification - Certified Nursing Assistant And Home Health Aide
Center For Career Training
11.2020
Certification - Phlebotomy And EKG Program
Florida Medical Training Institute
Coral Springs, FL
03.2014
Bachelor of Science in Business Administration - Marketing and Management
The University of South Carolina
12.2002
Skills
Problem-Solving
Public Speaking
Computer Skills
Quick Learner
Complex Problem-Solving
Multitasking and Organization
Creativity and Innovation
Teamwork and Collaboration
Outstanding Communication Skills
Administrative Support
Telephone Etiquette
Administrative Tasks
Attention to Detail
Client Relationships
Interpersonal and Social Skills
Research
Clinical Documentation
Group Therapy
Suicide Prevention
Psychosocial evaluations
Strong verbal and written communication skills
Empathy and compassion
Time Management and organization
DSM-V knowledge
Self Motivated professional
Summary Of Strengths
Counseling with patients to understand their health problems.
Special talent for instructing clients with procedures.
Thorough understanding of managing office work relevant to the position
References
Available upon request
Timeline
Clinical Social Work Intern
Galt Ocean Rehab Center
01.2024 - Current
Internship
VITAS/ Palmetto General Hospital
01.2022 - 04.2023
Recovery Plan Coordinator
South Florida Evaluation and Treatment Center
10.2019 - 10.2021
Communication Specialist /Disability Specialist
Broward Health Medical Center
10.2019 - 10.2021
Medical Case Worker/Outreach Counselor
Care Resource
05.2012 - 12.2012
Outreach Counselor
Comprehensive Aids Program
04.2009 - 04.2011
Volunteer
Guardian Ad Litem (GAL)
03.2009 - 03.2011
Victim Advocate (Volunteer)
Palm Beach Sheriff Office
06.2007 - 12.2015
Master Degree of Social Work - Social Work
Barry University
Certification - Certified Nursing Assistant And Home Health Aide
Center For Career Training
Certification - Phlebotomy And EKG Program
Florida Medical Training Institute
Bachelor of Science in Business Administration - Marketing and Management
The University of South Carolina
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