Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Peterson

Britt,MN

Summary

Experienced with Customer Service with over 35 years of experience in Administration, Customer Service Representative. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration/Customer Service position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Asset Management Coordinator

Olympus Of The Americas
Brooklyn Park, MN
01.2018 - Current
  • Delivered focused service and support to users of asset management tools and arranged, described and preserved access to digital assets.
  • Demonstrated understanding of legal issues around asset use and created solutions that served business, creative and legal requirements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Central Receptionist

Rasmussen College
Bloomington, MN
04.2004 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Prepared variety of different written communications, reports and documents.
  • Participated in team-building activities to enhance working relationships.

Administrative Assistant

American Express Financial Advisors Inc.
Burnsville, MN
06.1992 - 12.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Scheduled office meetings and client appointments for staff teams.

Education

High School Diploma -

South High School
Minneapolis, MN

Skills

  • Creative Solutions
  • Proactive and Focused
  • Asset Recovery
  • Adaptable to Changing Conditions
  • Prioritizing and Planning
  • Microsoft SharePoint
  • Customer Satisfaction
  • Outbound Calls
  • Microsoft Excel
  • Word Processing
  • Efficient Service
  • Component Replacements

Timeline

Asset Management Coordinator

Olympus Of The Americas
01.2018 - Current

Central Receptionist

Rasmussen College
04.2004 - 01.2017

Administrative Assistant

American Express Financial Advisors Inc.
06.1992 - 12.2003

High School Diploma -

South High School

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Tammie Peterson