Tammie Porter
Olive Hill,KY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Mobility Sales & Service Team Manager
AT&T
Grayson, KY
02.2007 - Current
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Developed initiatives designed to improve employee engagement levels; organized events such as potlucks or outings.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Motivated team members to consistently achieve or exceed performance expectations.
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
Education
Bachelor of Business Administration And Management -
Kaplan University
Davenport, IA02-2015
Skills
- Metrics management
- Effective leadership
- Performance improvement
- Report preparation
- Coaching
- Mentoring
- Analytical thinking
- Goal setting
- Teamwork and collaboration
- Employee evaluation
- Task delegation
- Team building
- Issue resolution
- Leading team meetings
- Relationship building
- Budget management
- Evaluating employee work
Timeline
Mobility Sales & Service Team Manager
AT&T
02.2007 - Current
Bachelor of Business Administration And Management -
Kaplan University
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