Tammie Roberts
Spanish Fork,UT
Summary
Results-driven Project Management Specialist with several years of experience improving operational efficiency through effective procedures. Skilled in project management and customer relationship management, excels in fast-paced environments by leveraging strong organizational skills and communication. Expertise in staff training, development, and process improvements enhances team performance and drives project success.
Overview
11
11
years of professional experience
Work History
Project Manage/Customer Service
JSI Store Fixtures
Payson, Utah
07.2019 - Current
- Developed and implemented procedures that streamlined operations and enhanced workflow.
- Led cross-functional teams to deliver project milestones on time.
- Coordinated with clients to define project scope and requirements.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer interactions through phone, email, and chat channels.
- Provided product information and guided customers in making informed choices.
- Coordinated scheduling for multiple departments to ensure efficient workflow.
- Provided accurate product information to enhance customer understanding and satisfaction.
- Responded promptly to customer feedback to ensure a positive service experience.
Recruiting Manager
Elwood Staffing
11.2014 - 02.2019
- Led team to exceed performance goals while ensuring high customer satisfaction.
- Managed recruitment strategies to attract qualified candidates for various positions.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Developed and maintained relationships with local staffing agencies and educational institutions.
- Process payroll for employees in compliance with company policies.
- Maintain accurate employee records in payroll software systems.
- Managed incoming calls and routed them to relevant staff members.
- Scheduled appointments for clients and maintained calendar organization.
Education
High School Diploma -
Richfield High School
Richfield, UT05-2001
Skills
- Project management
- Customer relationship management
- Scheduling software
- Organization & prioritization
- Time management
- Fast-paced multitasking
- Analytical thinking
- Processes and procedures
- Adaptability and flexibility
- Professional communication
- Effective communication
- Adaptability to change
- Relationship building
- Precision in work
References
Available upon request
Timeline
Project Manage/Customer Service
JSI Store Fixtures
07.2019 - Current
Recruiting Manager
Elwood Staffing
11.2014 - 02.2019
High School Diploma -
Richfield High School