Tammie Robertson
Moore
Summary
Hardworking head cashier offering 10 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
9
9
years of professional experience
Work History
Head Cashier
Holliday Travel Park
Virginia Beach, VA
11.2014 - 06.2018
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Processed exchanges and returns by inputting in company database.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Verified customer age requirement for alcohol or tobacco purchases.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Reconciled registers to prepare daily bank deposits.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Designed and suggested new displays to better promote merchandise.
- Observed cashiers to share feedback, improving performance quality.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Created new processes and systems, increasing customer service satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Floor Supervisor
Ross Dress for Less
Moore, OK
06.2009 - 07.2014
- Used Point of Sale register system to complete transactions.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Directed and supervised staff performance.
- Counted and balanced registers.
- Led and enabled team of 25 representatives in driving sales and revenue opportunities during lean spending periods.
- Orchestrated meetings with staff to review current projects and build interpersonal relationships.
- Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
- Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
- Communicated sales goals and key performance indicators to employees.
- Delegated tasks to maintain efficient workflow.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Assisted with training, development and mentoring of sales employees.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
High School Diploma -
Port Hueneme High
Port Hueneme, CA06.1982
Skills
- Positive Attitude
- Complaint Resolution
- Flexible Schedule
- POS System
- Team Leadership
- Adaptability and Dependability
- Transaction Approvals
- Policy Enforcement
- Shift Scheduling
- New Hire Training
- Customer Service
- Store Opening and Closing
- Cash Handling
- Call Response and Transfer
- Cooperative Attitude
- Detail-Oriented
- Payment Processing
- Honest and Ethical
- Price Identification
- Employee Training
- Honest and Dependable
- Staff Supervision
- Credits and Refunds
- Policies and Procedures
- Problem-Solving
- Customer Relations
- Fitting Room Oversight
- Pricing and Markdowns
- Cash Register Operations
- Reliable and Responsible
- Work Task Prioritization
- Problem Solving
- Gift Wrapping
- Customer Transactions
- Product Location
- Merchandise Packaging
- Feedback Acceptance
- Cleaning and Sanitizing
- Sweeping and Mopping
- Inventory Stocking
- Product Scanning
Timeline
Head Cashier
Holliday Travel Park
11.2014 - 06.2018
Sales Floor Supervisor
Ross Dress for Less
06.2009 - 07.2014
High School Diploma -
Port Hueneme High
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