Tammie Sammons
Trenton,Texas
Summary
Hardworking employee enthusiastic about learning a new field inside and out. Very eager to learn, hard working, can manage a department, computer skills. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Advisor
Bob Utter Ford
06.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Developed process improvements to enhance overall delivery of service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
Primoris T&D Services
10.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Service Drive Manager
Classic Toyota
10.2018 - 07.2021
- Customer service, Managing service advisors and technicians, Payroll, Schedules, Safety, Customer control, Warranty
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
Express Service Manager
Honda cars of Rockwall
09.2013 - 01.2018
- Managing 4 advisors and 15 technicians, Payroll, Customer service, Safety, Customer control, Managing the department
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Princeton High School
Princeton, Texas05.1988
Skills
- Managing Service Department
- Customer Service - Experienced
- Safety - Experienced
- Payroll - Experienced
- Staff Training
- Till Counting
- Records Management
- Records Maintenance
- Handling Customer Complaints
- Account Management
- Data Processing
- Warranty Claims Process Management
- Complaint Resolution
- Progress Reporting
- Microsoft Office
- Team Collaboration
- Conflict Resolution
- Service Order Flow
- Customer Consulting
- Customer Relationship Management
- Attention to Detail
- Performance Goals
- Incident Escalation
- POS Systems and Ordering Platforms
- Employee Relationships
- Trained in Salesforce
- Telephone Reception
- Order and Refund Processing
- Understanding Customer Needs
- Customer Data Confidentiality
- Administrative and Office Support
Timeline
Service Advisor
Bob Utter Ford
06.2022 - Current
Administrative Assistant
Primoris T&D Services
10.2021 - 05.2022
Service Drive Manager
Classic Toyota
10.2018 - 07.2021
Express Service Manager
Honda cars of Rockwall
09.2013 - 01.2018
High School Diploma -
Princeton High School
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