Tammie Selke
Chicago,IL
Summary
Dynamic healthcare professional with extensive experience at Duly Health and Care, excelling in treatment planning and problem-solving. Proven ability to lead teams, enhance patient satisfaction, and ensure HIPAA compliance. Recognized for exceptional interpersonal communication and attention to detail, driving operational efficiency and delivering high-quality patient care.
Overview
14
14
years of professional experience
Work History
Supervisor Practice Operations
Duly Health and Care
Oak Lawn, IL
12.2022 - Current
- Coordinated schedules and tasks among team members for optimal coverage.
- Resolved conflicts and addressed employee concerns in a timely manner.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Clinical Lead
Duly Health and Care
Chicago, IL
03.2019 - 12.2022
- Evaluated patients' vital signs, or laboratory data, to determine emergency intervention needs.
- Updated patients' charts in electronic medical records, noting assessment results, interventions, and medications.
- Assisted patients with obtaining advanced treatment by referring them to specialists.
- Obtained specimens or samples for laboratory work.
- Set up, maintained, and calibrated medical laboratory equipment.
- Recognized by management for providing exceptional customer service.
- Maintained a schedule of class assignments to meet deadlines.
Medical Assistant
Evergreen Family Medicine
Evergreen Park, IL
04.2011 - 03.2019
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Some College (No Degree) - Medical Assisting
Moraine Valley Community College
Palos Hills, ILSkills
- Treatment planning and clinical recommendations
- Problem-solving and data analysis
- Attention to detail
- Interpersonal communication skills
- HIPAA compliance
- Lab result assessments
- Time management
- Verbal and written communication
- Appointment scheduling and procedure assistance
- Supply management
- Documentation and reporting
- Emergency care and patient assessments
Timeline
Supervisor Practice Operations
Duly Health and Care
12.2022 - Current
Clinical Lead
Duly Health and Care
03.2019 - 12.2022
Medical Assistant
Evergreen Family Medicine
04.2011 - 03.2019
Some College (No Degree) - Medical Assisting
Moraine Valley Community College
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