Tammie Smith
Ethridge,TN
Summary
Results-focused Healthcare professional with strength in supporting individuals. Proactive leader with strengths in communication and collaboration. Proficient in leveraging respect, listening skills and encouragement, knowledge to promote self-esteem, quality of life and independence. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Strong advocacy skills.
Overview
34
34
years of professional experience
1
1
Certificate
Work History
Substitute Teacher, K-12
Lawrence County Board of Education
LAWRENCEBURG, TN
09.2023 - Current
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Adapted lesson plans to meet the individual needs of each student.
- Encouraged open communication between teachers and parents about student progress.
- Developed creative activities to engage students in learning opportunities.
- Utilized various teaching techniques to motivate students and foster their academic growth.
- Enforced school policies regarding discipline, attendance, dress code.
- Modified instructional materials as needed for special education students.
- Instructed small groups or individual students who need extra help or attention.
- Provided guidance to struggling learners by offering alternative methods of instruction.
- Integrated technology into lessons when appropriate for enhanced learning experiences.
- Organized educational games or projects that reinforce concepts taught in class.
- Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Tutored students individually and in small groups to help with difficult subjects.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
DSP/DSC/POM Interviewer
ARC NY Fulton and Montgomery counties
Amsterdam, NY
07.2014 - 03.2022
- I supported individuals with disabilities in various stages, including many teaching aspects, volunteer work, grocery shopping, household chores, banking and schooling. I also supervised a behavioral group home, interviewed individuals and their closest supports to help ensure the individuals were receiving quality of life standards under the ADA act.
- I worked under a nurse to be able to administer medications and provided first aid and cpr if needed.
- I advocated for many individuals in variety of situations.
- I supervised and organized teen and young adult programs.
- I trained newcomers to learn the skills needed to complete their work.
- Greeted candidates upon arrival and provided an overview of the interview process.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Facilitated panel discussions among multiple members of the organization during group interviewing sessions.
- Conducted structured interviews and recorded audio.
- Documented results from participant observations.
- Entered participant data into databases.
- Checked contact information from research subjects for accuracy and implemented into company's computer system.
- Reviewed data obtained from interview for completeness and accuracy.
Sales Consultant
Northern Windustrial
Newington, CT
10.2011 - 10.2013
- I worked with industrial clients in maintaining knowledge of products, purchasing, designing and customer service.
- I also worked in the warehouse stocking, customer service, inventory, leading teams and purchasing.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Handled credit and debit card payment processing to complete purchasing experience.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Listened to customers to understand needs and refer to optimal services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Priced out products for customers and drew up sales paperwork.
- Developed key customer relationships to increase sales.
- Monitored customer order process and addressed customer issues.
- Adhered to company initiatives and achieved established goals.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
PCA
Allied Health
Hartford, CT
01.2002 - 01.2011
- I assisted people with varied brain injuries, in their home and community.
- I worked per diam for this company off and on for 9 yrs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Kept instruments and equipment clean and sanitized.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Notified senior staff of patient emergencies to optimize outcomes.
- Responded to bell or light signal calls to assist patients with needs.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Office Manager
Main St Motors
Wallingford, CT
03.2007 - 11.2009
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Negotiated with vendors to determine optimal material purchase pricing.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations, managed client correspondence and tracked records.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Crisis Phone Counselor
Wheeler Clinic
Plainville, CT
07.1990 - 03.2007
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Collected and documented information from clients about concerns and available contextual details.
- Helped callers and texters to [Type] hotlines by providing individualized and caring support.
- Responded to emergency situations and provided crisis support.
- Assisted clients with referrals and community resources.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- I worked a total of 4+ yrs for this company in this position and have certification qualifications
Insurance Agent
Nationwide/Met-Life
Bristol, CT
02.1999 - 05.2003
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Christian Counselor
Private churches
Bristol, CT
10.1993 - 11.1995
- I brought awareness to our program in the court systems and worked with lawyers to offer our drug and alcohol program over jail time
- I provided listening skills to those struggling with depression and anxiety.
- I provided christian methods to help fight an addiction
- Supported people going through difficult times by offering counseling, supplies and housing.
- Aided clients by delivering strategic planning retreats, workshops on managing organizational transition and leading organizational transition, life coaching tactics and counseling services.
- Maintained updated knowledge through continuing education and advanced training.
Education
Some College (No Degree) -
Morse School Of Business
Hartford CTSkills
- Status Meetings
- Family Service Plans
- Ongoing Client Support
- Accurate Recordkeeping
- Handling Customer Complaints
- Appointment Scheduling
- Time Management
- Handling Complaints
- Customer Service
- Team Management and Supervision
- Multitasking and Organization
- Complex Problem Solving
- Decision Making
- Quality Assurance
- Team Leadership
- Coaching and Mentoring
- Phone and Email Etiquette
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Friendly and Relatable
- Adaptable and Resilient
- Honesty and Integrity
- QuickBooks
- People skills
- Basic math
- Problem resolution
- Training & development
- Communication
Accomplishments
- Recognized as employee of the year nominee 2x
- Promoted in less than 2 months at new job
- Offered a position to be an interviewer, at a position that no one else has ever been offered.
- Received advocate awards
- Been asked to be team leader multiple times
Affiliations
- worked 2 yrs for Dept. of Elections and was offered a supervisor position
Certification
- Autism Training - 2017
- Phone Crisis Counseling
- Christian drug and alcohol counseling
- CPR and First aide
- Medication cert.
- Voter elections coordinator
- TBI and ABI brain injury
Timeline
Substitute Teacher, K-12
Lawrence County Board of Education
09.2023 - Current
DSP/DSC/POM Interviewer
ARC NY Fulton and Montgomery counties
07.2014 - 03.2022
Sales Consultant
Northern Windustrial
10.2011 - 10.2013
Office Manager
Main St Motors
03.2007 - 11.2009
PCA
Allied Health
01.2002 - 01.2011
Insurance Agent
Nationwide/Met-Life
02.1999 - 05.2003
Christian Counselor
Private churches
10.1993 - 11.1995
Crisis Phone Counselor
Wheeler Clinic
07.1990 - 03.2007
Some College (No Degree) -
Morse School Of Business
- Autism Training - 2017
- Phone Crisis Counseling
- Christian drug and alcohol counseling
- CPR and First aide
- Medication cert.
- Voter elections coordinator
- TBI and ABI brain injury
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