Tammie Soto
Tampa,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Excellent customer service to maintain the integrity of company as well as customer.
Overview
18
18
years of professional experience
Work History
Senior Food and Beverage Server
Colonnade At Northdale
Tampa, FL
06.2023 - 08.2023
- Performed opening and closing duties such as setting up the dining room with necessary supplies.
- Effectively communicated with other staff members regarding customer requests or complaints in order to provide prompt resolution.
- Greeted guests upon arrival and provided friendly, professional service throughout their dining experience.
- Adhered strictly to health department regulations when handling food items such as labeling expiration dates correctly.
- Maintained cleanliness of work area including tables, chairs, floors, walls, windowsills, counters, shelves.
- Communicated any special dietary requirements or allergies to kitchen staff prior to meal preparation.
- Cleaned tables and chairs to prepare dining area for next customers.
Customer Service Manager
Wal-Mart Supercenter
Tampa, FL
09.2005 - 04.2021
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Liberal Arts And General Studies
Hillsborough Community College
Tampa, FLSkills
- Supervision and leadership
- Critical Thinking
- Problem Resolution
- Multitasking
- Basic Math
- Organization and Time Management
- Teamwork and Collaboration
- Verbal Communication
- Organizational Skills
- Conflict Resolution
- Planning
References
References available upon request.
Timeline
Senior Food and Beverage Server
Colonnade At Northdale
06.2023 - 08.2023
Customer Service Manager
Wal-Mart Supercenter
09.2005 - 04.2021
Liberal Arts And General Studies
Hillsborough Community College
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