Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tammie Stoops

Kokomo,Indiana

Summary

Accomplished professional with a proven track record at Whites Meat Market, adept in problem-solving and interpersonal communication. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant increase in efficiency. Skilled in payroll processing and maintaining employee records, demonstrating a strong blend of technical and soft skills.

Overview

34
34
years of professional experience

Work History

DELI CLERK/ASSISTANT MGR/SHIFT SUPERVISOR

Whites Meat Market
Tipton, IN
02.2003 - 03.2013
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Assisted customers with selecting products from the deli case or menu board.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stocked shelves with fresh items daily.
  • Followed recipes and customer requests to prepare meals.
  • Operated cash register accurately and efficiently for customer transactions.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Offered samples to promote and upsell specials.
  • Adhered to health and safety standards while preparing food.
  • Maintained cleanliness of the deli area and equipment.

SERVER/FOOD SERVICE/BARTENDER

Charlestons
Westfield, IN
12.1999 - 01.2003
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Addressed complaints to kitchen staff and served replacement items.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked food before serving it to customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

FRONT DESK CUSTOMER SERVICE

Indianapolis Aviation
Indianapolis., IN
01.1991 - 08.1998
  • Assisted guests with special requests such as booking transportation or providing directions around town.
  • Processed guest payments utilizing point of sale systems accurately and efficiently.
  • Excelled in exceeding daily credit card application goals.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Ensured all customer service standards were met while maintaining a positive attitude at all times.
  • Set up and activated customer accounts.
  • Provided concierge services such as restaurant recommendations or ticket bookings for local attractions.
  • Performed daily audits of front desk activities including cash drawer balances, room status reports and other operational tasks.
  • Maintained a neat appearance throughout the shift adhering to company dress code standards.
  • Responded to customer queries in person, over the phone, or via email in a timely manner.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Handled cash transactions accurately according to established procedures and regulations.

ADMIN. ASST

Huskins and Sons Welding and Pipeline Co.
Windfall, IN
01.1979 - 12.1990
  • Maintained employee files in compliance with applicable legal requirements.
  • Initialized background checks for potential new hires.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Developed employee orientation and training programs for new hires.
  • Assisted in employee recruitment, hiring and interview processes.
  • Answered employee questions during entrance and exit interview processes.
  • Assisted customer service with inbound and outbound calls regarding HR inquiries.
  • Organized employee recognition programs to boost morale among staff members.
  • Coordinated benefits administration including health insurance, 401, tuition reimbursement.
  • Responded to internal inquiries regarding HR policies, procedures, payroll.

Education

High School Diploma - BUSINESS

Scranton High School
Scranton
12-1980

Skills

  • Problem-solving
  • Time management
  • Interpersonal skills
  • Organization
  • Sensitive communication
  • Communication abilities
  • Business communication
  • Payroll policies
  • Maintaining employee records
  • Benefits administration
  • Bookkeeping skills
  • Payroll processing
  • Timekeeping management
  • Record maintenance
  • Confidentiality assurance
  • Year-end procedures
  • Direct deposit setup

References

References available upon request.

Timeline

DELI CLERK/ASSISTANT MGR/SHIFT SUPERVISOR

Whites Meat Market
02.2003 - 03.2013

SERVER/FOOD SERVICE/BARTENDER

Charlestons
12.1999 - 01.2003

FRONT DESK CUSTOMER SERVICE

Indianapolis Aviation
01.1991 - 08.1998

ADMIN. ASST

Huskins and Sons Welding and Pipeline Co.
01.1979 - 12.1990

High School Diploma - BUSINESS

Scranton High School

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