Tammie Thaggard
Maryville,TN
Summary
I hold certifications as an NHA clinical certified medical assistant, NHA certified EKG technician, American Heart Association, basic life, support certificate of completion and phlebotomy, emergency care, safety Institute healthcare CPR, AED, and first aid. I have continuously worked in the public service areas throughout my working years; including customer service in non-healthcare settings
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
East Tennessee Medical Group
04.2020 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Patient Care Technician
Fort Loudon Medical Center
10.2019 - 04.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
Phlebotomist ER & Floor
Brunswick Community Hospital
08.2014 - 08.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
Education
Certified Medical Assistant - Healthcare
Roane State Community College
Knoxville, TN07.2017
Certified EKG Technician - Healthcare
Roane State Community College
Knoxville, TN07.2017
Phlebotomy - Healthcare
Roane State Community College
Knoxville, TN05.2011
Skills
- Phlebotomy
- EKG
- Triage
- Wound care
- Dress wounds
- Refill prescriptions
- Electronic Medical Records
- Public Service
- Basic Computers Skills
- Inbound and Outbound Calls
- Basic Office Operations
- HIPPA Compliant
- Clean
Restock
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Vital Sign Monitoring
- Patient documentation
- Patient Assessments
- Customer Service
- Vital signs monitoring
- Direct Patient Care
- Maintaining confidentiality
- Clinical Documentation
- EMR / EHR
- Immunization Administration
- Reliable team player
- Sterilization techniques
- Data Entry
- Compassionate
- Patient-focused care
- CPR
- First Aid
- Procedure Assistance
- Patient Relations
- Adaptable
- Simple dressings
- Trustworthy companion
- Compassionate caregiver
- Lab Equipment Operation
- Reliable transportation
- Companionship and emotional support
- Professional Bedside Manner
- Emergency procedures understanding
- Appointment Scheduling
- Electronic Charting
Certification
- NHA Clinical Certified Medical Assistant, 07/01/17, 03/01/26
- NHA Certified EKG Technician, 07/01/17, 03/01/26
- American Heart Association BLS, Knoxville, TN, 02/01/22, 02/01/26
- Emergency Care & Safety, Knoxville, TN, 03/01/22, 03/01/26
- Certificate of Completion Phlebotomy, Knoxville, TN, 05/01/11
Unemploymentexperience
For Areas of unemployment, I was a at home caregiver and taking educational classes.
Assessments
- Active Listening, Proficient, 08/01/19, Actively listening and appropriately responding in conversations.
- Electronic Medical Records Knowledge, Highly Proficient, 08/01/19, Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
- Medical Terminology, Proficient, 08/01/19, Understanding and using medical terminology.
- Nursing Skills: Patient Focus & Orientation, Highly Proficient
Timeline
Certified Medical Assistant
East Tennessee Medical Group
04.2020 - 10.2022
Patient Care Technician
Fort Loudon Medical Center
10.2019 - 04.2020
Phlebotomist ER & Floor
Brunswick Community Hospital
08.2014 - 08.2016
Certified Medical Assistant - Healthcare
Roane State Community College
Certified EKG Technician - Healthcare
Roane State Community College
Phlebotomy - Healthcare
Roane State Community College
- NHA Clinical Certified Medical Assistant, 07/01/17, 03/01/26
- NHA Certified EKG Technician, 07/01/17, 03/01/26
- American Heart Association BLS, Knoxville, TN, 02/01/22, 02/01/26
- Emergency Care & Safety, Knoxville, TN, 03/01/22, 03/01/26
- Certificate of Completion Phlebotomy, Knoxville, TN, 05/01/11
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