Tammie Thompson
Stone Mountain
Summary
Customer service representative with ten years of experience in shipping and fulfillment operations. Proven expertise in inventory management, quality control, and training team members to enhance efficiency. Committed to improving service delivery and operational accuracy in dynamic environments. Skilled in minimizing discrepancies through meticulous error review and quick adaptation to new technologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Clerk
Lowe's Home Improvement
Lithonia
10.2024 - Current
- Inspected incoming shipments to verify accuracy and ensure proper documentation.
- Maintained accurate records of incoming and outgoing shipments, including tracking numbers.
- Prepared outgoing shipments by packaging items, labeling packages, and scheduling carrier pickups.
- Organized and maintained inventory with systematic tracking system to enhance accuracy and accessibility.
- Implemented quality control measures to verify products met company standards prior to shipment.
- Collaborated with suppliers to resolve shipping discrepancies and damaged goods, ensuring timely resolutions.
- Coordinated deliveries and pickups with various departments based on production needs.
- Trained new employees on material handling, safety protocols, and equipment usage.
Fulfillment Associate
Lowe's Home Improvement
Lithonia
01.2023 - 10.2024
- Picked and staged items for customer delivery with accuracy and efficiency.
- Managed inventory levels and restocked shelves to maintain stock availability.
- Trained new employees on fulfillment processes and best practices to enhance team efficiency.
- Inspected incoming materials for quality assurance to uphold standards.
- Operated forklifts and pallet jacks for safe transportation of heavy items.
- Received and organized merchandise to maximize stocking efficiency in retail space.
- Maintained warehouse cleanliness through regular sweeping, dusting, and organization.
- Collaborated with internal transportation team to facilitate timely order delivery.
Material Handler
Macys Logistics
Stone Mountain
07.2021 - 04.2024
- Operated conveyor belts to facilitate efficient material transport within facility.
- Adjusted conveyor speed to enhance workflow and ensure safety compliance.
- Executed daily tasks with precision to ensure smooth operations.
- Restocked packaging supplies to support uninterrupted operational flow.
- Monitored equipment for malfunctions and reported issues to maintenance team.
- Developed innovative solutions that enhanced team performance and outcomes.
- Followed company policies to uphold quality assurance standards.
Customer Service Representative (Remote)
HCS Healthcare
Stone Mountain
01.2022 - 01.2023
- Answered customer phone calls promptly, resolving questions and concerns to enhance customer experience.
- Managed customer inquiries via phone and email, ensuring timely and professional responses.
- Resolved customer complaints efficiently to improve satisfaction levels.
- Provided product information and support to facilitate informed decision-making.
Package Handler
UPS
Georgia
01.2019 - 01.2020
- Loaded and unloaded trucks while ensuring safe handling of items.
- Operated forklifts and pallet jacks for movement of heavy packages.
- Stacked boxes onto pallets to maximize space utilization.
- Sorted packages by destination, improving processing efficiency and accuracy.
- Inspected packages for damages or defects, ensuring quality control and documentation of issues.
- Reported lost or damaged items to supervisors, facilitating prompt resolution and accountability.
Expo/server/ shotgirl
ubar
Campcreek
10.2018 - 01.2020
- Provided exceptional customer service in a fast-paced bar environment.
- Provided excellent customer service by taking orders, delivering food, and processing payments to ensure enjoyable experiences that encourage repeat visits.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with team members to ensure smooth service operations.
Shift Leader
Hardee's
Columbia
09.2013 - 03.2017
- Led team members during shifts, ensuring smooth operations and adherence to service standards.
- Delegated tasks to employees while monitoring activities and ensuring timely completion.
- Trained new staff on service standards and food safety protocols.
- Coordinated inventory management, optimizing supply orders to meet demand.
- Directed cleaning efforts in dining areas, restrooms, and kitchen to uphold safety and sanitation standards.
Education
High school diploma - Upper secondary education
W.j. Keenan High School
Columbia, SC05-2010
Skills
- Shipping & receiving
- Warehouse experience
- Inventory management
- Order fulfillment
- Load & unload
- Picking & packing
- Packing
- Shipping
- Delivery vehicle operation
- Delivery coordination
- RF scanner
- Forklift operation
- Reach truck
- Electric pallet jack
- Pallet jack
- Loader operation
- Conveyor operation
- Manual handling
- Safety compliance
- Quality control
- Quality inspection
- Shipment verification
- Shipment tracking
- Expediting
- ERP systems
- Oracle
- SAP ERP
- NetSuite
- Microsoft Dynamics 365
- MS Office
- Microsoft Office Suite
- Excel
- Word
- Powerpoint
- Data entry
- Typing
- Computer operation
- Windows
- Scripting
- Analysis skills
- Verbal communication
- Client communication
- Customer service
- Dining service experience
- Host/hostess experience
- Training
- Staff scheduling
- Shift management
- Time management
- Organization
- Attention to detail
- Transport logistics
- Logistics coordination
- Sales
- Upselling
- Cash register
- POS
- Food Preparation
- Sanitation experience
- Materials handling
- Product assembly
- Shipping & receiving
- Cargo inspection
- Search engines
- Warehouse management system
- Shipping & receiving
- Delivery vehicle operation
- Inventory management
- Warehouse experience
- Manual handling
- Safety compliance
- Forklift operation
- Shipment verification
- Shipping & receiving
- Quality control
- Material handling
- Quality inspection
- Material handling
- Time management
- Conveyor operation
- Logistics coordination
Certification
- Driver's License
- Forklift operator
- reach truck operator
- conveyor belt operator
- order picker operator
Additional Information - Work Authorization
Authorized to work in the US for any employer
Willing To Relocate
- Stone Mountain, GA
- Conyers, GA
Languages
English
Professional
Timeline
Shipping and Receiving Clerk
Lowe's Home Improvement
10.2024 - Current
Fulfillment Associate
Lowe's Home Improvement
01.2023 - 10.2024
Customer Service Representative (Remote)
HCS Healthcare
01.2022 - 01.2023
Material Handler
Macys Logistics
07.2021 - 04.2024
Package Handler
UPS
01.2019 - 01.2020
Expo/server/ shotgirl
ubar
10.2018 - 01.2020
Shift Leader
Hardee's
09.2013 - 03.2017
High school diploma - Upper secondary education
W.j. Keenan High School