Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAMMIE WHITE

Hampton,GA

Summary

Experienced, results-driven, strategic, customer service professional with proven ability to lead and supervise a team. Seeking the opportunity to contribute to the success and growth of an organization within the customer service industry.

Overview

18
18
years of professional experience

Work History

Operation and Payment Leader

Ikea
Atlanta, GA
11.2021 - Current
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Manage payments, returns and home delivery.
  • Handle complaints and claims.
  • Hire, onboard and train new co-workers.
  • Reconcile cash and credit card payments daily.
  • Maintained energy and enthusiasm in fast-paced environment

Supervisor

Bed Bath & Beyond
Fayetteville, GA
09.2003 - 04.2021
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Conducted scheduled and impromptu evaluations to assess work performance
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Worked with management team to implement proper division of responsibilities
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Interviewed, hired and trained new employees for customer service position
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Education

Some College (No Degree) - Nursing Education

GMI
Atlanta, GA

Skills

  • Training and Development
  • Kronos
  • Deposit Preparation
  • Conflict Resolution between customers and C0-Workers
  • Project Management
  • Scheduling
  • Staff Management
  • Ensure 100% compliance in regard to payment,Exchange and security policies
  • Streamline the training and development
  • Train new hires on product knowledge
  • Merchandising
  • Microsoft word, Excel and Outlook experience
  • Administrative Management

Timeline

Operation and Payment Leader

Ikea
11.2021 - Current

Supervisor

Bed Bath & Beyond
09.2003 - 04.2021

Some College (No Degree) - Nursing Education

GMI

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TAMMIE WHITE