Summary
Overview
Work History
Education
Skills
Quotes
Professional References
Community Service
Hobbies and Interests
Current Professional Qualities
Accomplishments
Timeline
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Tammie Birkeland

Arlington,OR

Summary

Dynamic professional with a proven track record at ALLETE Clean Energy, excelling in invoice processing and financial reconciliation. Adept at data analysis and regulatory compliance, I foster strong client relationships and drive operational efficiency. Recognized for enhancing safety management practices, I bring both analytical expertise and exceptional interpersonal skills to every challenge.

Overview

29
29
years of professional experience

Work History

Administrative Coordinator

ALLETE Clean Energy
Condon, OR
02.2017 - Current
  • Processed invoices, resolved billing issues, and managed payment processing.
  • Conducted analysis of utility production for wind turbine assets.
  • Provided end-to-end support by managing production data and revising financial contract payments.
  • Ensured compliance with environmental regulations for spill and incident reporting.
  • Oversaw safety compliance for contractors and coordinated onsite training sessions.
  • Performed inventory control and auditing to maintain accurate stock levels.
  • Researched and reconciled variances in financial data.
  • Facilitated OSHA-required trainings on safety standards and monitored environmental conditions.

Owner/Teacher

Tend 'Ur Blessings Childcare and Preschool
Sisters, OR
10.2010 - 06.2016
  • Established and maintained successful business recognized with top governor's award in Oregon.
  • Managed all operational aspects, including marketing, accounting, and administrative support.
  • Developed strong client relationships while ensuring compliance with state-mandated records.
  • Implemented effective organizational strategies to drive business growth and performance.
  • Achieved recognition as one of top three businesses in Oregon's Quality Rated Program.
  • Oversaw data entry processes to maintain accurate records and reporting standards.
  • Utilized interpersonal skills to enhance team collaboration and client engagement.

Call Center Customer Service Representative

T-Mobile
Redmond, Oregon
01.2006 - 10.2010
  • Managed client accounts to enhance service delivery and customer satisfaction.
  • Analyzed initial call segments to engage customers with urgency and professionalism.
  • Demonstrated problem-solving skills while addressing diverse variables during calls.
  • Maintained accurate records and verified data to ensure quality organization.

HR Manager

Sears Roebuck
Bend, OR
01.2005 - 01.2006
  • Resolved personnel issues related to pay, attendance, and corrective behavior.
  • Collected and analyzed key metrics for store operations using advanced software skills.
  • Addressed practical problems in ambiguous situations where standardization was lacking.
  • Maintained employee files and processed onboarding and departures while ensuring compliance with federal and state laws.

NW Regional Manager

Cellular One
Bend, OR
07.2001 - 01.2005
  • Directed facility operations across corporate offices exceeding 20,000 square feet.
  • Managed maintenance contractors to ensure site upkeep and efficiency.
  • Oversaw cellular and retail site contracts to ensure timely rent management.
  • Tracked forecasts and managed operational budget, approving office expenses and equipment purchases.
  • Maintained company fleet vehicles to ensure service records were current.
  • Supervised mail distribution, shipping/receiving, supply management, reception, and conference room scheduling.
  • Coordinated kitchen services and travel arrangements for personnel.
  • Ensured all administrative functions operated smoothly and efficiently.

Business Analyst

Cisco Systems
San Jose, CA
07.1998 - 05.2001
  • Managed projects and personnel to meet contractual milestones, generating reports for VP on staffing and finances.
  • Communicated business issues and concerns effectively to senior management, including VP and Director levels.
  • Tracked, forecasted, and managed revenue for New Markets and Technology Center partnerships.
  • Administered 75% of company’s royalty revenue optimization strategies.
  • Structured processes to collect support fees on OEM-outbound partner contracts.
  • Conducted primary and secondary market research for Business Development Team.

Assistant Training Coordinator

Elf Technologies
Bellevue, WA
04.1997 - 02.1998
  • Promoted within three months after exceeding the expectations of upper management.
  • Expectations exceeded involved resolving end-user issues and communication, both oral and written.
  • This was primarily demonstrated in the creation, development, and execution of a company-wide training program.
  • Developed the Lotus Notes application for international corporations and law firms, which included analysis, coding, design, testing, and distribution of work produced.
  • Analyzed the client’s workflow and successfully developed systems to increase the client’s productivity, enhancing performance with the design of the implemented systems.
  • Addressed critical issues originating from both in-house and customer sources.

Customer Service Team Lead

3Com Corporation
Santa Clara, CA
11.1995 - 03.1997
  • Served as escalation point and team lead for 16 customer relation representatives handling 600 daily Return Materials Authorization calls.
  • Maintained key access for RMA shipments to critical accounts.
  • Conducted interviews, hired, and trained new employees to enhance team performance.
  • Developed cross-training program for RMA department, call center, and contract managers, totaling over 60 employees.
  • Received Recognized Contributor award within department and customer service organization.

Education

High School Diploma -

Washington High School
Fremont, CA
06-1990

Some College (No Degree) - General Studies

Central Oregon Community College
Bend, OR

Skills

  • Invoice processing and financial reconciliation
  • Data analysis and regulatory compliance
  • Inventory and safety management

Quotes

  • Jon R. Thompson, Director of Development, ELF Technologies, INC, Tammie has proven herself to be an extremely resourceful and reliable person. Her energy and enthusiasm is refreshing and has had a measurable impact on the morale of her team…
  • Robin Newlund-Sharp, Manager Customer Service, 3Com Corp, Tammie has always been responsive and knowledgeable regarding any issue I may have raised…
  • Elena Benton, New Markets and Technologies Manager, Cisco Systems, Tammie has been awarded $1000.00 CAP Award in recognition of reducing the telecom bill by almost half. We appreciate your contributions to Cisco and believe that your ongoing efforts will continue to fuel Cisco’s future success.

Professional References

  • Blue Nalder, Operational Manager, ALLETE Clean Energy
  • Tim Mello, Operations Technical Advisor, ALLETE Clean Energy

Community Service

  • Gilliam County Fire Services, Finance Board, 01/20-Current
  • Young Life Director, Condon, OR, 01/17-12/20
  • Deschutes County, Childcare Resources, Board Member, 01/15-12/16
  • Growing Leaders Organically, 01/15-12/16
  • Sisters Early Childhood Resource Team, 01/10-12/16

Hobbies and Interests

  • Family
  • Gardening
  • Kayaking

Current Professional Qualities

  • Managed the oversight of operations related to wind power over last year due to employee attrition successfully and without injury or incident to lead and provide support where the company needed.
  • Motivated professional with drive to lead site staff and assist in troubleshooting and resolving safety, service and operational issues.
  • Well versed in utilizing tools and technology to efficiently manage day to day operations within an office.
  • Working knowledge of business practices to include managing reports, budgets, financial tasks, accruals, variances, budgets, procurement via purchase orders and work orders.
  • Trusted to prioritize and manage multiple projects successfully and on time including time and attendance, safety incidents and contract labor.
  • Experienced in communications through reports, presentations, interpersonal skills to leadership, as well as managing communication via a base radio.
  • Outstanding ability to analyze and understand technical information, gathering data and creating reports.
  • Strong ability to recognize, create, execute, and communicate process design improvements.
  • Confident communication skills to establish, maintain and deescalate relations.
  • Poised ability to deal with a variety of variables in situations where limited or no standards exist to solve practical problems.
  • Responsible employee proven to work independently, as a team member and to lead staff.

Accomplishments

  • Governors Award - Top 3 Providers in the state of Oregon for quality
  • ALLETE Clean Energy - Multiple Safety Excellan Awards
  • 3Com Corporation - Recognized Contributor Award
  • Cisco Systems - CAP award for increasing department efficiency

Timeline

Administrative Coordinator

ALLETE Clean Energy
02.2017 - Current

Owner/Teacher

Tend 'Ur Blessings Childcare and Preschool
10.2010 - 06.2016

Call Center Customer Service Representative

T-Mobile
01.2006 - 10.2010

HR Manager

Sears Roebuck
01.2005 - 01.2006

NW Regional Manager

Cellular One
07.2001 - 01.2005

Business Analyst

Cisco Systems
07.1998 - 05.2001

Assistant Training Coordinator

Elf Technologies
04.1997 - 02.1998

Customer Service Team Lead

3Com Corporation
11.1995 - 03.1997

High School Diploma -

Washington High School

Some College (No Degree) - General Studies

Central Oregon Community College

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Tammie Birkeland