Well-qualified HR Specialst with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
34
34
years of professional experience
Work History
HR Specialist Employee Relations
Internal Revenue Service, IRS
Portsmouth, NH
07.2023 - Current
Advised managers on effective communication techniques for handling difficult situations involving employees.
Provided support to executives and all levels of management in managing employee relations.
Offered expert advice on various HR matters including leave and performance issues.
Connected with customers through email, phone, and team platforms.
Handled egregious misconduct cases regarding GOV misuse, substance abuse problems, 1203 tax violations, Giglio implications and firearm misdemeanors on a bi-monthly basis with directors in CI.
Drafted numerous case summaries for presentation to the Disciplinary Board on intricate, controversial, and sensitive employee relations issues concerning conduct.
Monitor status of probationary employees.
Track and manage drug screening requirements for internal and external candidates.
Dispatched medical review forms to managers on an as-needed basis.
Worked effectively in team environments to make the workplace more productive.
Provided advice and guidance on employment law, policies, and procedures.
HR Specialist Information Systems
Internal Revenue Service
Andover, MA
10.2019 - 07.2023
Delivered expert guidance and support to management across various organizational levels.
Provide authoritative technical assistance on complex problems referred from other human resources specialists and assistants
Collaborated with Treasury, Tier 2 team members, and Personnel Security on the new Contractor module in HR Connect.
Delivered training and assistance to non-bargaining Contracting Officer Representative's for effective skill development.
Contributed to the development of new Outside Employment Module by coordinating with cross-functional teams. This included weekly meetings and testing the new module
Verified and updated contact information for the Separating Employee Clearance (SEC) Business Unit Point of Contact list. Submitted form through Communications to have the new listing updated on irssource web.
Performed updates and reviews on SEC Users guide and SEC report users guide.
Granted or denied user permissions within the SEC module.
Prepared monthly SEC overcycle report on first Wednesday of each month.
Prepare bi-weekly reports in HRC for contracts expiring within 30-90 days in CMM.
Established and generated various reports to verify HR compliance.
HR Specialist Employee/Labor Relations Specialist
IRS
Andover, MA
11.2007 - 10.2019
Engaged with managers at various levels in capacity of LR/ER Specialist.
Provided guidance on all articles of the National Agreement such as leave, Family Medical Leave Act, conduct, performance, overtime, Awards, work schedules, telework, admin leave, etc
Advised senior management on decisions regarding adverse actions.
Communicated with customers via telephone and in person.
Provided guidance to management on handling investigations involving employees.
Referred cases involving criminal misconduct to Treasury Inspector General for Tax Administration for investigation.
Leveraged diverse research technologies to pinpoint effective strategies.
Discussed challenges and advised on optimal actions regardless of discomfort. Handled several cases related to sexual misconduct, a challenging subject.
Utilized an automated system to monitor case progression and input relevant details.
Led outreach initiatives to educate management on handling staff performance and attendance matters.
Designed informative slideshows with policy content for manager-level briefings.
Clarified conditions under which management meets informally with the union.
Identified issues affecting management rights in diverse employee relations areas. I then developed an effective course of action for resolution
Delivered comprehensive information to employees about their rights, privileges, benefits, and obligations.
Prepared grievance responses, counseling memos, admonishments, reprimands, proposal letters, decision letters, statement of cases, settlement agreements and executive summaries for management
Collaborated with General Legal Services to support arbitration efforts and supplied crucial documentation.
Examined counseling memos and other management documents to ensure proper grammar usage.
Coached team members on efficient case management and issue resolution.
Conferred with management to develop or implement personnel policies or procedures.
Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
Maintained confidential personnel files in accordance with applicable laws and regulations.
Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
Civilian Pay Technician/Payroll Specialist
IRS
Andover, MA
04.1999 - 11.2007
Responsible for making sure that everyone's time was input correctly and accurately, this included multiple business units.
Performed audits to determine mismatches in leave balances between TIMIS and SETR.
Handled unpaid report processes and ensured timely data entries for compliance.
Resolved overtime input errors and ensured manager compliance with regulations.
Delivered daily support to managers and secretaries via phone and email for system issues.
Conducted training classes
Resolved Employee Resource Center tickets concerning payroll discrepancies like overtime and advanced leave.
Recognized as a subject matter expert through consistent excellence in task completion.
Performed payroll processing and reconciliation of employee data to ensure accuracy of payments.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.