Tammy
Gonzales,LA
Summary
A dynamic leader and strategic thinker, I excelled as General Manager at Vikram Hospitality, where I spearheaded team building and operations management to drive efficiency and customer satisfaction. Leveraging strong communication and problem resolution skills, I successfully trained and mentored staff, significantly enhancing client relationships and project success rates. Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Work History
General Manager
Vikram Hospitality
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Associate Of General Studies - Business
Skills
- Leadership and team building
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Vendor relationships
- Project management
- Business development
- Project planning
- Team oversight
- Goal setting
- Team training and development
- Staff development
Timeline
St.Amant - Associate Of General Studies, Business
General Manager - Vikram Hospitality
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