Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Timeline
Hi, I’m

Tammy Adams

Whitesboro,OK
Tammy Adams

Summary

Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Hardworking team player with solid work ethic and good problem-solving and organizational skills. Willing to take on any task to help team. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
years of professional experience

Work History

Millennium Community Services

Office Manager
09.2012 - 02.2022

Job overview

  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.

Millennium Community Services

Family Support Provider
09.2012 - 02.2022

Job overview

  • Assisted with daily living activities, running errands, and household chores.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.

My Community Services

Behavioral Health Aide
09.2012 - 02.2022

Job overview

  • Used Software to document patient information, progress notes, and treatment plans.
  • Assisted staff members during emergency situations while maintaining professionalism and observational skills.
  • Adapted and adjusted patient medication dosages to optimize effectiveness and improve overall patient behavior.
  • Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
  • Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
  • Performed intake triage, vitals and assisted patients with mental health screenings.
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
  • Supervised safety, behavior and Type actions during scheduled and emergency trips off campus.
  • Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Delivered services to customer locations within specific timeframes.

Millennium Community Services

Certified Wellness Coach
09.2012 - 02.2022

Job overview

  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Provided technical assistance to healthcare providers and organizations to improve health education services.
  • Established and maintained partnerships with community organizations to promote health education programs.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.
  • Promoted available resources and connected individuals with services.
  • Analyzed health data and created reports to present to community leaders and stakeholders.
  • Participated in health education research initiatives, developing and evaluating health education programs.
  • Educated and trained healthcare providers on health education practices for patients.
  • Implemented health promotion campaigns to raise awareness of health-related issues.
  • Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
  • Taught health education classes for community workers and members of public.
  • Identified and applied for grants and acquired alternate funding as needed to support health education programs.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
  • Assisted with development of improved seminars and training materials.
  • Recommended health education curricula for healthcare providers, community organizations and schools.
  • Designed and conducted health education surveys to assess health needs and risk factors within communities.
  • Monitored health trends and data to identify health concerns and develop related health education initiatives.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Skilled at working independently and collaboratively in a team environment.

Millennium Community Services

Tobacco Cessation
09.2012 - 02.2022

Job overview

  • Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
  • Understood and complied with state and local requirements regarding regulated alcohol and tobacco products.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Spearheaded special programs such as weight loss drives and tobacco cessation initiatives.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Presented accurate information on alcohol, tobacco and other drugs.
  • Sold tobacco and alcohol products to customers.
  • Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
  • Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained strong leadership skills by managing projects from start to finish.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.

Millennium Community Services

Hospital Account Liaison
09.2012 - 01.2022

Job overview

  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Targeted prospective clients by reviewing business directories, building database of leads and attending networking events.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Scheduled, updated and maintained product preparations and customer promotions.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Researched potential clients and markets to prepare for appointments.
  • Worked closely with commercial operational departments to schedule targeted promotional campaigns.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
  • Networked at events and by phone to expand business profits and revenues.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Hired new employees and suggested existing ones for promotions.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Demonstrated products and specific features at customer locations and special events.
  • Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Supported customers continuously from sales process to product set-up and use.
  • Maintained customer promotional logs for product advertising campaigns.
  • Reconciled billing discrepancies with regulatory agencies and finance department.
  • Educated new sales staff on store policies and customer support operations.
  • Used consultative sales approach to understand and meet customer needs.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.

Mays Home Health

Admissions Coordinator
11.2020 - 12.2020

Job overview

  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Compiled and analyzed data to track admissions trends and make recommendations for improvements.
  • Developed admissions policy, outlining rules and procedures compliant with government regulations.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Guided and supported faculty and staff in development of new programs.
  • Assisted in development and implementation of faculty development plans.
  • Improved policies and procedures to maximize student safety and campus security.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Devised programs to promote diversity and inclusion among staff, faculty and students.
  • Coordinated and supervised academic advising activities.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Cultivated engaged student population with successful orientation programs.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Spearheaded technology initiatives to support student learning and academic excellence.
  • Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
  • Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.

EW Trailers

Senior Sales Development Representative
09.2001 - 10.2008

Job overview

  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Built diverse sales pipeline to exceed quota targets.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Liaised with external stakeholders to form strategic partnerships with prospective clients.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Informed customers of promotions to increase sales productivity and volume.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Recorded accurate and efficient records in customer database.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Stayed current on company offerings and industry trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Built diverse and consistent sales portfolio.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Kept detailed records of daily activities through online customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Generated advertising brochure for vendor use.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Oklahoma Department of Mental Health And Substance
Oklahoma City, OK

Behavioral Health

University Overview

Skills

  • Financial Reporting
  • Revenue Generation
  • Policy compliance
  • Bid preparation
  • Sales Reporting
  • Network development
  • Account development
  • Market Analysis
  • Lead Generation
  • Customer Needs Assessment
  • Product Demonstration
  • Contract Negotiation
  • Account Management
  • Inventory Management
  • Sales closing
  • Lead prospecting
  • Multitasking
  • Teamwork and Collaboration
  • Type industry expertise
  • Organizational Skills
  • Problem-solving abilities
  • Interpersonal Communication
  • Team building
  • Type marketing
  • Multitasking Abilities
  • Reference selling
  • Task Prioritization
  • Effective Communication
  • Product and Service Sales
  • Product and service knowledge
  • Customer Relations
  • Time management abilities
  • Written Communication
  • Adaptability
  • Decision-Making
  • Self Motivation
  • Time Management
  • Team Collaboration
  • Strategic Planning
  • Planning and coordination
  • Professionalism
  • Promotional planning
  • Continuous Improvement
  • Active Listening
  • Problem-Solving
  • Analytical Thinking
  • Goal Setting
  • Reliability
  • Attention to Detail
  • Excellent Communication
  • Problem-solving aptitude
  • Staff Training

Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin
Availability
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Timeline

Admissions Coordinator
Mays Home Health
11.2020 - 12.2020
Office Manager
Millennium Community Services
09.2012 - 02.2022
Family Support Provider
Millennium Community Services
09.2012 - 02.2022
Behavioral Health Aide
My Community Services
09.2012 - 02.2022
Certified Wellness Coach
Millennium Community Services
09.2012 - 02.2022
Tobacco Cessation
Millennium Community Services
09.2012 - 02.2022
Hospital Account Liaison
Millennium Community Services
09.2012 - 01.2022
Senior Sales Development Representative
EW Trailers
09.2001 - 10.2008
Oklahoma Department of Mental Health And Substance
Behavioral Health
Tammy Adams