Assisted clients in achieving their health and wellness goals by providing support, guidance, and accountability
Assisted each individual's journey towards mental, physical, social, and emotional betterment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Millennium community services
Hospital Liaison/HH Specialist
05.2012 - 02.2022
Job overview
Served as a primary contact with hospitals, help to ensure smooth transitions to and from hospital
Attending HH meeting, PD meeting, TSA meetings, FSP meetings, BHA meetings, was also responsible
for writing written summary of meeting and emailing summary to COO, PD, and HR department month
Family Support Provider
Millennium Community Services
Talihina, OK
03.2012 - 02.2022
Job overview
Parent support
Helping parents with child and parental skills, and increasing parent-child interactions
Education
Helping families with language barriers and accessing local and national services
Enrollment and eligibility
Assessing clients' eligibility for assistance programs
Health and social services
Helping families with drug and alcohol addiction, or when a parent is in prison or hospital
Case management
Arranging adoptions and finding foster homes, and monitoring clients' direct payments, Developed and implements tobacco cessation programs, including intake and group therapy
Involving
identifying and marketing to people who need tobacco cessation, and developing an action plan
to engage patients and providers
Performing clinical functions, measuring and reporting program
outcomes, and developing knowledge of community resources.
Behavioral Health
Behavioral Health Aide
03.2012 - 02.2022
Job overview
Client and community engagement
Prevention, community education, and community organizing
Routine client contact, screening, assessment and evaluation
Treatment planning
Community resources and referrals
Case management, coordination, and monitoring treatment plans
Medication management
Counseling
Crisis management
Supervision, training and professional development
Tobacco cessation
Office Manager
03.2012 - 02.2022
Job overview
Behavioral health and substance abuse, Coordinate schedules and appointments for mental health professionals
Manage patient records,
ensuring accuracy, confidentiality, and compliance with relevant regulations
Handle incoming calls,
emails, and inquiries, providing timely and accurate information.
Mays home health
Admissions Coordinator
11.2018 - 04.2019
Job overview
Obtain patient’s information before admission, maintain patient confidentiality, filing incoming medical
records, emotional support for patient, working closely with doctors and hospitals, assisting patients with
insurance options.
EW Trailers
Senior Sales Manager
01.2000 - 03.2004
Job overview
Sales strategy, development and implementation
Sales team leadership and motivation
Market analysis and competitor research
Customer relationship management
Budget management and financial analysis
Sales incentive program creation and management
Sales performance monitoring and analysis
Sales training program development and implementation
Customer satisfaction improvement strategies
Communication and negotiation skills
Time management and prioritization
Adaptability and resilience
Networking and partnership building
CRM software proficiency
Data-driven decision making
Education
Oklahoma Department of Mental Health And Substance
Oklahoma City
from Behavioral Health
03.2012 - 07.2020
University Overview
Organization
Negotiation. ... (1 year)
Problem Solving and Conflict Management. .. 1 year)
Communication (1 year)
Multitasking
Excellent customer service (1 year)
Group Therapy (Less than 1 year)
Crisis Management
Behavioral Health (Less than 1 year)
Relationship Management (Less than 1 year)
Crisis Intervention
Crisis Intervention
Recruiting (Less than 1 year)
Skills
Assessments
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Work style:
Conscientiousness — Proficient
August 2024
Tendency to be well-organized, rule-abiding, and hard-working
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity