Tammy Aldrich
Quincy,MA
Summary
Reliable professional with a strong background in customer relations and documentation management. Expertise in coordinating housing applications and eligibility assessments, contributing to efficient operations and compliance with fair housing practices.
Overview
11
11
years of professional experience
Work History
Housing Search Specialist
Quincy Housing Authority
Quincy, MA
02.2023 - 11.2025
- Developed and maintained relationships with residents to address housing concerns and inquiries.
- Coordinated housing applications and eligibility assessments for prospective tenants.
- Streamlined communication processes between residents and landlords to enhance service delivery.
- Assisted in implementing policies related to fair housing practices and tenant rights education.
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
Medical Records Clerk
Mass General
Dover, NH
09.2019 - 10.2022
- Managed patient records using electronic health record systems to ensure accurate documentation.
- Facilitated efficient retrieval of medical files to support clinical staff and enhance patient care.
- Trained new staff on medical retracting procedures and record management best practices.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Clinical Data Analyst
Wentworth Douglas Hospital
Rochester, NH
01.2017 - 09.2019
- Analyzed clinical data sets to identify trends, discrepancies, and ensure accuracy in reporting outcomes.
- Managed multiple clinical trial databases, ensuring timely updates and accurate recordkeeping.
- Enforced strict data validation rules to maintain accuracy and completeness of clinical data.
Medical Assistant
American Pain Institute
Portsmouth, NH
08.2014 - 01.2017
- Assisted with patient intake, gathering medical histories and updating electronic health records.
- Coordinated appointments and managed scheduling for multiple healthcare providers to optimize workflow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
High School Diploma -
Spaulding High
Rochester, NHCertified Medical Assistant - Medical Technology
Seacoast Career Schools
NHSkills
- Customer relations
- Expert problem solving
- Documentation management
- Self motivation
- Time management
- Multitasking
- Attention to detail
- Organizational skills
- Data analysis
- Active listening
- Reliability
- Familiar with Word, Excel, Outlook
Timeline
Housing Search Specialist
Quincy Housing Authority
02.2023 - 11.2025
Medical Records Clerk
Mass General
09.2019 - 10.2022
Clinical Data Analyst
Wentworth Douglas Hospital
01.2017 - 09.2019
Medical Assistant
American Pain Institute
08.2014 - 01.2017
High School Diploma -
Spaulding High
Certified Medical Assistant - Medical Technology
Seacoast Career Schools