Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Tammy Alexander

Pre Authorization Schedule Coordinator
BALTIMORE,Maryland

Summary

Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.

Overview

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Work History

Patient Service Representative

Lifebridge Health
11.2016 - 01.2019
  • scheduled patient appointments
  • Completed registration quickly and cordially for all new patients
  • Monitored shared email in-boxes and ensured inquiries were addressed
  • Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursements accuracy
  • Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records
  • Communicated with medical transcriptionists regarding patient medical records medical records
  • Submitted refund requests for claims paid in error
  • Consistently informed patients of their financial responsibilities prior to services being rendered
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Performed quality control of the data entry system to verify that claims and payments were posted correctly.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Pre Authorization Schedule

University Medical Center In Maryland
02.2020 - Current
  • Set schedules for 5 staff by planning and designating shifts and hours.
  • Communicated with insurance companies to obtain pre-authorizations for treatment.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Recorded details regarding therapies to keep patient charts updated.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Updated management and clients on progress of production.
  • Maintained accurate records and handled purchase orders.
  • Met production goals and formed action plan to constantly raise bar to higher standards.

Unit Secretary

University Medical Center In Maryland
01.2019 - 02.2020
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Monitored inventory levels and advised management of need for replenishment.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.

Education

High School Diploma -

Harbour City
2555 Harford Road
07.1979

Skills

  • Medical Insurance
  • System Updates
  • Payment Collection
  • Chart Pulling
  • Insurance Information Collection
  • Demographics Information
  • Specialty Care
  • Patient Engagement
  • Clinical Staff Management
  • Patient Care and Confidentiality
  • Outbound Calling
  • HIPAA Compliance
  • Financial Needs Determination
  • Benefits Explanations
  • Call Transfers
  • Insurance Verification
  • Directing Callers
  • [CRM Software Expert
  • Routing Lab Results
  • Collection Management
  • Medical Filing
  • Multi-Line Telephone Systems
  • Patient Admitting
  • Insurance Form Processing
  • Clinical Data Entry
  • Appointment Confirmation
  • Patient Intakes
  • Customer Service
  • Appointment Scheduling
  • Patient Interviewing Skills
  • 50 WPM Typing Speed
  • Patient Medical Histories
  • Professional Bedside Manner
  • Organize Community Support
  • Investigate Complaints
  • IDX Systems
  • Educate Patients
  • Medical History Documentation
  • Claims Handling and Coverage Verification
  • Word Processing
  • Outpatient Care
  • Patient Appointment management
  • Telephone Triage
  • Clinic Administration
  • Reminder Calls
  • Patient Greeting
  • Office Administration
  • Patient Registration
  • Document Filing
  • Forms and Spreadsheet Creation
  • Admissions Screening
  • Financial Recordkeeping
  • Patient Records Gathering
  • Spreadsheet Tracking
  • Verifying Eligibility
  • Clerical and Filing Support
  • Sliding Scale Determination
  • Billing Issue Resolution and Support
  • MRI Scans
  • Coordinate Referrals
  • Medicaid

Accomplishments

  • Received a merit raise for strong attention to detail, exemplary customer service andteam-player attitude.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Pre Authorization Schedule

University Medical Center In Maryland
02.2020 - Current

Unit Secretary

University Medical Center In Maryland
01.2019 - 02.2020

Patient Service Representative

Lifebridge Health
11.2016 - 01.2019

High School Diploma -

Harbour City

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Tammy AlexanderPre Authorization Schedule Coordinator