Tammy Allen
Griffin,GA
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Peachtree Urgent Care
11.2016 - 07.2017
- Managed patient check-in and check-out processes to enhance workflow efficiency.
- Scheduled patient appointments while optimizing provider availability.
- Maintained organized patient records in electronic health systems in compliance with HIPAA regulations.
- Verified patient insurance eligibility and benefits prior to appointments.
- Collected payments/Co-payments from patient and balancing end of day.
Support Services Specialist
Sports Licensing Solutions
03.2010 - 05.2016
- Maintain over 9000 accounts while being friendly and courteous. Work with all levels of Management and Sales teams.
- Prioritize emails and voicemails received over night then inform management and sales team of any issues.
- Scheduled pickups and deliveries by FedEx, UPS and various freight companies.
- Processed Customer payments.
- Cultivated relationships with major accounts including: Amazon, Kohl's, Target and many more.
- Trained all new Support Services Specialist while maintaining daily duties.
Customer Care Logistics Manager
Appliance Max
07.2008 - 03.2010
- Developed and implemented inventory control procedures to minimize stock discrepancies.
- Responsible for finding the best price for parts based on the time they are needed for multiple service technicians in the field.
- Managed the day to day operation of the office.
- Some replacements would require parts to be purchased from multiple vendors which would require coordination with the company, the technicians and the customer to ensure the satisfaction of the customer.
Lead Customer Care Specialist/Senior Customer Care Specialist
Avon Products
06.1997 - 06.2008
- Promoted to join an 8 member team that resolved service-related issues exclusively for 480 Division Managers and District Managers in the 12 -state Southeastern Region with a total of 128,000 Independent Sales Representatives.
- Took ownership of customers issues to follow problems through to resolution.
- Selected to assist in the migration of customer support function to Mumbai, India, providing onsite training for offshore team of 60 associates for one month.
- Selected to provide coaching via email to new associates in Ohio Contact Center, in order to improve first-call resolution rate.
- Top Producer out of a team of 12, responding to 39,000 emails in 2007, averaging 150 plus daily.
- Acknowledged by management and peers as "Go To" person in an 80 member team with frequent selection for special projects due to consistency in performance and job knowledge.
- Served as back-up Receptionist due to professional demeanor and customer focus.
Education
High School Diploma -
Norcross High School
Norcross, GA05-1983
Timeline
Medical Receptionist
Peachtree Urgent Care
11.2016 - 07.2017
Support Services Specialist
Sports Licensing Solutions
03.2010 - 05.2016
Customer Care Logistics Manager
Appliance Max
07.2008 - 03.2010
Lead Customer Care Specialist/Senior Customer Care Specialist
Avon Products
06.1997 - 06.2008
High School Diploma -
Norcross High School