Tammy Amick

• Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Serve as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversee office budget, ensuring all expenditures are within allocated funds and identifying cost-saving opportunities.
• Facilitate smooth office relocations by meticulously planning and coordinating all aspects of move.
• Evaluate employee performance and conveyed constructive feedback to improve skills.
• Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

• Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
• Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
• Scheduled appointments for patients and placed reminder calls 48 hours before office visits
• Facilitated communication between patients, families, and medical professionals for optimal care coordination.
• Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
• Verified any changes or data updates to patient records and checked insurance information at each appointment.
• Answered incoming calls, scheduled appointments and filed medical records.
• Trained new staff on filing, phone etiquette and other office duties.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
• Provided exceptional customer service to patients, creating a welcoming and supportive environment.
• Stayed calm under pressure and successfully dealt with difficult situations.
• Verified patient insurance eligibility and entered patient information into system.
• Organized patient records and database to facilitate information storage and retrieval.
• Delivered support to medical staff in completion of patient paperwork.
• Greeted and assisted patients with check-in procedures.
• Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• My family owned this restaurant and I filled in whenever I was needed. I filled in as bartender, cook, washed dishes, waitress and worked the register/hostess.
• Accomplished multiple tasks within established timeframes.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Organized meetings with parents, students and college representatives.
• Volunteered to take students on school trips and volunteer assignments.
• Worked with students to ensure they were meeting graduation requirements.
• Gathered information and sent out required materials for college applications.
• Organized incoming college information for student use.
• Organized college information nights for students and parents.
• Supported College Guidance Counselor in administering the PLAN, PSAT and AP exams.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained inventory of office supplies and placed orders.

My family owned and operated a family-style restaurant in Lawrence, KS and then in Ames, IA.

• Excelled in every store position and regularly backed up front-line staff.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.