Tammy Anderson
St. Michael,MN
Summary
Experienced in creating impactful programs on a large scale, establishing partnerships, and managing projects. Adaptable to any situation, ready to take on new challenges confidently and efficiently. Committed to reducing completion times, budgetary impacts, and increasing success rates.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Senior Technical Process Consultant
UNITED HEALTHCARE
10.2022 - 08.2023
- Overhauled structured data process, creating process efficiencies while optimizing healthcare gap closure rates to drive toward $250M of gap closure revenue targets
- Created dashboard and executive level progress reports showing status to goal for key metrics related to project
- Successfully managed multiple improvement projects by establishing strong relationships, identifying and addressing process gaps, and collaborating across teams
- Developed clear project plans with well-defined deadlines and implemented new tools and documentation to improve processes
- Managed project understanding and created strategic planning and alignment of objectives and key results setting goals and driving alignment on receipt of electronic structured data and developing monitoring process
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
- Provided learning and enablement with emerging leaders for three years to educate upcoming leaders on management styles by using management strategies and corporate logistics goals
- Provided technical assistance to production team when issues arose
- Conducted root cause analysis to identify, prioritize and eliminate process losses
Associate Director of Physician Experience for Value-Based Care
UNITED HEALTHCARE
02.2022 - 10.2022
- Program created to improve Physician Experience with Value-Based Care (VBC) and Population Health group by including Primary Care Providers (PCP) within existing ACO program
- Managed $600K physician education program, attracting 500 C-suite physicians to annual sessions with average attendee net promoter satisfaction score of excellent
- Implement standard practices for arranging all training, including approval of speakers, topics, and programs to be covered during education sessions
- Organized 3-day event for physicians and medical directors involved in VBC program, including identifying themes and topics, agendas, speakers, speaker communication, project budget, and presentation coordination
- Created marketing materials to advertise events and collect feedback
- Materials provided information on event details and ways to participate
- Developed reporting dashboard to keep senior leadership updated on progress and success of each event.
- Communicated all capacity, sourcing and technology gaps with upper management
Clinical Transformation Operations Manager
UNITED HEALTHCARE
01.2018 - 02.2022
- Supported daily operations of 50-person region by researching and designing new reports and tools to improve patient care for approximate 100 ACOs.
- Maintained existing reporting and manuals for use by field-based region team.
- Point of contact for issues within the region as related to tools and reports
- Created multiple process flows, work instructions, and tools for status of identified team strategies, activations of new groups, affordability, and FTE recommendations
- Created presentations for quarterly progress reports to senior management focusing on region's overall financial and MBO performance
- Developed communication strategy that included weekly communications, “Week in Review,” to provide essential communications, reminders, and organizational changes, all in one communication tool
- Mentored and coached developing emerging leaders and team members
Senior Trainer
UNITED HEALTHCARE
01.2015 - 01.2018
- Developed a learning and enablement program including processes to ensure a positive start for all levels of new hires by standardized training using checklists, communications with new hires before starting the new role, and meeting with new hires to help them set up equipment and acquire access to company resources
- Managed and trained additional administrative staff to help with this process
- Provided virtual training and online presentations.
- Tapped as Issue Resolution Lead for technology tools used by the team
- Developed a standardized Operations Handbook for regional teams, including tools and information needed for job duties
- Analyzed and maintained the FTE requisition tracker for the Vice President, which tracks open positions, approves new posts, and reports headcount.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
Office Manager
RCRI, INC.
01.2014 - 04.2015
- Provided coordination and administrative support to the Chief Operating Officer (COO), Human Resources (HR), and Senior Management
- Provided Quality and Regulatory administrative support, including support of regulatory submission preparation
- Provided HR administrative services support, including maintenance of HR files and new hire recruitment activities
- Set up an HRM database for use in recruiting
- Managed the office, including general office functions
- Assisted HR administrative services with maintenance of HR files and new hire recruitment activities
- Assisted Clinical Operations, Biostatistics, and reimbursement with administrative support
- Identified new processes and tools for recruiting for open positions for HR.
Senior Coordinator, Clinical Affairs
ST. JUDE MEDICAL
07.2009 - 01.2014
- Delivered coordination and administrative support to the Chief Operating Officer (COO), human resources, clinical operations, biostatistics, reimbursement, and senior management
- Provided quality and regulatory administrative support, including support and backup of regulatory submission preparation
- Organized large offsite events for up to 200 people
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Master of Business Administration (MBA) in Business Management -
UNIVERSITY OF PHOENIX
Phoenix, AZBachelor of Arts (BA) in Business Management -
UNIVERSITY OF PHOENIX
Phoenix, AZAssociate of Applied Science - Computer Programming & Operations
Minnesota School of Business
Skills
- Project Management
- Process Improvement
- Cross-Functional Partnership
- Data Analytics
- Financial Management
- Industry/Market Research
- Emerging Leader Coach
- Microsoft Office 365 Suite
- Visio
- Project
- Sales Force
- Smartsheet
- Tableau
- Agile
- Strategic Planning
- Resource Allocation
- Team Leadership
- Problem-Solving
- Conflict Resolution
Certification
- Project Management Certificate, Villanova University, 2002-01-01
- Introduction to Artificial Intelligence (AI), Coursera, 2023-01-01
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Senior Technical Process Consultant
UNITED HEALTHCARE
10.2022 - 08.2023
Associate Director of Physician Experience for Value-Based Care
UNITED HEALTHCARE
02.2022 - 10.2022
Clinical Transformation Operations Manager
UNITED HEALTHCARE
01.2018 - 02.2022
Senior Trainer
UNITED HEALTHCARE
01.2015 - 01.2018
Office Manager
RCRI, INC.
01.2014 - 04.2015
Senior Coordinator, Clinical Affairs
ST. JUDE MEDICAL
07.2009 - 01.2014
Master of Business Administration (MBA) in Business Management -
UNIVERSITY OF PHOENIX
Bachelor of Arts (BA) in Business Management -
UNIVERSITY OF PHOENIX
Associate of Applied Science - Computer Programming & Operations
Minnesota School of Business
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