Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Work Availability
Work Preference
Timeline
Generic

TAMMY ANDREWS

Tilton,IL

Summary

Personable and dedicated Customer Service Representative with extensive experience in Healthcare/ Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Rep MC2

Health Alliance
Champaign, IL
07.2024 - Current
  • Managed high volume of incoming calls while addressing member inquiries on insurance benefits.
  • Advised members on claim status, billing processes, and auto payment setup.
  • Utilized resources like Support Point and Tapestry to provide informed responses.
  • Investigated CPT codes for prior authorization status and approval outcomes.
  • Provided detailed cost breakdowns including deductibles, co-pays, and specialist fees.
  • Ensured accurate billing and collection of payments from members.
  • Assisted members in navigating their policy information using various tools.
  • Monitored authorizations for members to confirm approval status.

Customer Service Representative

Chris Booth State Farm
Champaign, IL
09.2021 - 02.2023
  • Cultivated strong customer relationships through personalized assistance and support.
  • Provided frontline support via incoming calls and emails for product and service transactions.
  • Facilitated customer payments and established payment plans to update account status.
  • Engaged customers in discussions to identify needs, resolve issues, and answer inquiries.
  • Collaborated with sales team members to enhance growth and development initiatives.
  • Contacted customers regarding service upgrades, new products, and account modifications through IFR appointments.
  • Executed outbound calls to secure account payments and implement necessary changes.

Front Desk Receptionist

Aunt Martha's Health And Wellness
Danville, IL
12.2019 - 09.2021
  • Assisted with scheduling appointments for Patients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the cash drawer at the end of each shift.
  • Processed payments from Patients using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new patients before opening accounts in accordance with company policies.
  • Resolved any patient complaints or issues in a timely fashion following established protocols.
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled Patients for appointments and follow up appointments
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • During Covid, followed PPP protocols upon giving Patients Covid test.
  • Contributed to Tuesday Covid testing day.

Front Desk Clerk Scheduler

Kindred Healthcare Inc.
Danville, IL
03.2016 - 10.2019
  • Greeted patients and checked them in for their appointment.
  • Scheduled patient appointments, verified insurance coverage.
  • Answered multi-line telephone system, verified appointments, answered patient questions or directed the caller to the appropriate therapist.
  • Verified demographic information for accuracy and completeness.
  • Assisted with filing, faxing, scanning documents as needed.
  • Performed data entry into various computer systems including Excel spreadsheets.
  • Prepared daily reports on patient visits, cancellations and no-shows.
  • Provided support to physicians by helping with the written order, that it was accurate with CPT codes for correct billing.
  • Created new patient files while ensuring HIPAA compliance was maintained at all times.
  • Coordinated with other departments such as laboratory or radiology to ensure timely delivery of services.
  • Responded promptly to emails and phone messages from patients or providers.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Patient Access Representative

Presence Samaritans Hospital
Danville, IL
03.2012 - 09.2016
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Actively participated in team meetings and training sessions.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Assembled registration paperwork and placed identification bands on patient.
  • Ensured accuracy of all data entered into computer system.

Education

Some College (No Degree) - Business Management

Canyon Country School of Business
Canyon Country, CA

Skills

  • Inbound and Outbound Calling
  • Paperwork Processing
  • Scheduling
  • Data Entry
  • Account updating
  • Medical terminology knowledge
  • Adaptive team player
  • Credit card payment processing
  • Document Control
  • Spreadsheets
  • Microsoft Excel
  • Active Listening
  • Courteous demeanor
  • Positive and professional
  • Account Management
  • Typing proficiency
  • Office equipment proficiency
  • Administrative Support
  • Researching
  • Prioritization
  • Report Preparation
  • Staff Training
  • Payment Processing
  • Typing 35 WPM
  • Customer Education
  • Filing
  • Professional telephone demeanor
  • Problem Resolution
  • Customer Service
  • Problem-solving abilities

Accomplishments

  • Received Employee of the month 3 times.
  • Received award and bonus for highest copayment collection for 4 year running.
  • Received Fast Track Bonuses and award for new B2B accounts and sales!
  • Received 4 Gold Stars from Customers within the first 7 months on my current postition

Certification

  • Producer License
  • Licensed in Illinois Non-Resident States, Ohio, Iowa, Indiana
  • AHIP for Medicare

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekCareer advancement

Timeline

Customer Service Rep MC2

Health Alliance
07.2024 - Current

Customer Service Representative

Chris Booth State Farm
09.2021 - 02.2023

Front Desk Receptionist

Aunt Martha's Health And Wellness
12.2019 - 09.2021

Front Desk Clerk Scheduler

Kindred Healthcare Inc.
03.2016 - 10.2019

Patient Access Representative

Presence Samaritans Hospital
03.2012 - 09.2016

Some College (No Degree) - Business Management

Canyon Country School of Business

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