Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tammy Antonishak

Poland,Ohio
Tammy Antonishak

Summary

Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones. Achievements include adding 5248 new customers and increasing revenue by $780,000. Hardworking, reliable and diligent sales leader.

Overview

8
years of professional experience

Work History

Visit Healthcare
Kent, OH

Ohio Project Lead
10.2020 - Current

Job overview

  • Produced quality standards, checklists, report templates and processes.
  • Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements as well as all state and federal laws.
  • Provided team with exceptional coaching and direction on a regular basis.
  • Led team of 26 employees and 4 supervisors for 3 critical COVID-19 projects located in Portage county including accounts with the Portage County Health Department and Kent State University.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications due to the uncertainty of volume for COVID-19 testing.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Recruited, hired and supervised resources to staff project teams at NeoMed and Kent State University as well as 4 community testing sites across Mahoning and Portage Counties.
  • Produced production and patient result reports each day, updating clients and Visit Healthcare senior leaders on progress and roadblocks.
  • Completed over 27,000 COVID-19 test results to the residents of Portage County in 2021.

CoreBio Labs
Mentor, Ohio

NE Ohio Account Manager
07.2020 - Current

Job overview

  • Addressed problems promptly with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Liaised between providers and various departments at the lab.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Educated clients on new laboratory testing and updated account information to maintain high standards of client service and accurate billing.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
  • Stayed up-to-date on changing industry and product billing standards related to accounts.
  • Managed book of business worth over $780,000 across 5248 accounts.

Progressive Business Publications
Boardman, Ohio

Business Development Manager
01.2020 - 06.2020

Job overview

  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

MTPCS D.b.a. Cellular One
McAllen, TX

Call Center Manager
08.2008 - 01.2009

Job overview

  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Effectively supervised staff of 110 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

APAC Customer Services
Corpus Christi, TX

Call Center Operations Manager
08.2005 - 02.2008

Job overview

  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals for the entire Verizon MW Campaign.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Supervised 160 CSRs and 13 Supervisors in providing excellent customer service to callers requiring assistance for Service and Billing issues.
  • Developed quality employees within call center to take over leadership positions.

Education

Kent State University
Kent, OH

Bachelor of Arts from Communication And Rhetoric
05.2003

Skills

  • Overcoming Objections
  • Time Management
  • CRM Software
  • Account Management
  • Microsoft Office
  • Teamwork and Collaboration
  • Google Docs
  • Professional Integrity
  • Operational Efficiency
  • Project Management

Timeline

Ohio Project Lead

Visit Healthcare
10.2020 - Current

NE Ohio Account Manager

CoreBio Labs
07.2020 - Current

Business Development Manager

Progressive Business Publications
01.2020 - 06.2020

Call Center Manager

MTPCS D.b.a. Cellular One
08.2008 - 01.2009

Call Center Operations Manager

APAC Customer Services
08.2005 - 02.2008

Kent State University

Bachelor of Arts from Communication And Rhetoric

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Tammy Antonishak