Tammy Arias
Boston,MA
Summary
Results-driven professional with a proven track record in streamlining office operations and enhancing resident relations, demonstrated through significant improvements in customer service efficiency at Boston Housing Authority. Bilingual communication skills and proficiency in Microsoft Office support excellence in property management and compliance, ensuring high-quality service delivery.
Overview
8
8
years of professional experience
Work History
Recertification Specialist
John Leonard Employment Services
Boston, MA
02.2025 - 03.2025
- Responded promptly to inquiries from applicants about their status in the recertification process.
- Performed quality assurance reviews on completed certifications and recertifications prior to final approval.
- Verified accuracy and completeness of submitted recertification packages prior to processing.
- Maintained detailed records and logs related to the recertification process.
- Assisted applicants with the completion of their recertification forms and documents.
- Reviewed recertification applications to ensure compliance with relevant regulations and policies.
Senior Office Management Aide
Boston Housing Authority
Boston, MA
06.2024 - 12.2024
- Developing, implementing, and improving office policies and procedures
- Provide exceptional customer service, respond timely to resident issues and complaints, and promote positive resident relations
- Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, recertifications and negotiating lease renewals
- Managing calendars, scheduling meetings, and making travel arrangements
Property Manager Intern
Boston Housing Authority
Boston, MA
01.2024 - 06.2024
- Managed application processing, recertifications and lease renewal negotiations efficiently.
- Maintained timely response to resident concerns, fostering positive relations within the community.
- Contributed to management tasks both financially and physically when prompted.
Covid-19 Response Frontline Case Investigator
Partners In Health
Boston, Remote
08.2020 - 05.2023
- Managed telephone/email inquiries to provide risk reduction best healthcare practices
- Confirmed information about treatment, security/quarantine, reducing infectious disease
- Conducted disease investigations and recommended containment or risk reduction measures; used motivational interviewing techniques in meetings with people diagnosed with SARS CoV-2 infections and COVID-19
Precertification Coordinator
Gastro. Associates of the Piedmont
Winston-Salem, NC
01.2019 - 10.2019
- Verified patient eligibility and benefits
- Entered, updated patient demographics and insurance data in system
- Confirmed sensitive patient data, identification and insurance cards from charts
- Cross trained to handle all functions of benefit checking and pre-certifications
Switchboard Operator/Referral Coordinator
Gastro. Associates of the Piedmont
Winston-Salem, NC
07.2018 - 01.2019
- Provided information for patients and visitors and forward completed forms to staff
- Greeted, directed calls or referred to services and resources as appropriate
- Managed more than 25 daily requests for new and outgoing specialty patient referrals
Patient Access Representative
Wake Forest Baptist Hospital
Winston-Salem, NC
10.2016 - 07.2018
- Verified insurance and obtained authorizations for services requiring pre-certification
- Interviewed patients in person or by phone to request data for records and billing
- Prepared charts and paperwork for patient appointments and attached ID wristbands per identification safety procedures; shared vital information with care staff
Education
Certificate - Surgical Technologist
Auburn University
Auburn, AL01-2025
Certificate - National Affordable Housing Management Association CPO
YMCA Training, Inc.
Boston, MA01.2024
Certificate - Peer Support Specialist
University of North Carolina
Chapel Hill, NC01.2022
A.S. - Paralegal Technology
Forsyth Technical Community College
Winston-Salem, NC01.2018
Skills
- Bilingual
- Client-focused
- Communication skills
- Tenant relations
- Occupancy management
- Skilled multitasker
- Knowledgeable in Yardi and Elite Software
- Resident recertifications
- Work orders
- Proficient in HIPAA regulations
- Proficient in OSHA regulations
- Proficient in MS Word
- Proficient in MS Outlook
- Proficient in MS Excel
- Proficient in MS PowerPoint
Timeline
Recertification Specialist
John Leonard Employment Services
02.2025 - 03.2025
Senior Office Management Aide
Boston Housing Authority
06.2024 - 12.2024
Property Manager Intern
Boston Housing Authority
01.2024 - 06.2024
Covid-19 Response Frontline Case Investigator
Partners In Health
08.2020 - 05.2023
Precertification Coordinator
Gastro. Associates of the Piedmont
01.2019 - 10.2019
Switchboard Operator/Referral Coordinator
Gastro. Associates of the Piedmont
07.2018 - 01.2019
Patient Access Representative
Wake Forest Baptist Hospital
10.2016 - 07.2018
Certificate - Surgical Technologist
Auburn University
Certificate - National Affordable Housing Management Association CPO
YMCA Training, Inc.
Certificate - Peer Support Specialist
University of North Carolina
A.S. - Paralegal Technology
Forsyth Technical Community College
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