Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Tammy Arnold

Denver,CO

Summary

Customer Service Agent with expertise in managing inquiries and resolving complaints. Proven ability to enhance customer satisfaction ratings and streamline operational processes. Strong communication and problem-solving skills, coupled with effective multitasking capabilities.

Overview

10
10
years of professional experience

Work History

Customer Service Agent Car Return

Various Companies
Denver, US
02.2024 - Current
  • Perform vehicle inspections, ensuring accuracy and cleanliness
  • Communicate rental details to enhance customer trust
  • Identify and resolve vehicle issues with the maintenance team
  • Maintain transparency in customer interactions
  • Ensure swift resolutions for vehicle-related concerns
  • Document rental transactions with precision, maintaining accurate records that support efficient operations and compliance.
  • Work closely with maintenance teams to quickly identify and resolve vehicle issues, minimizing downtime and enhancing service reliability.
  • Communicate rental details clearly to customers, fostering transparency and boosting overall satisfaction.
  • Demonstrate a positive attitude while assisting customers, contributing to a welcoming environment, and improving client experiences.
  • Executed thorough vehicle inspections, ensuring compliance and cleanliness, which boosted customer satisfaction and reduced complaints.
  • Partnered with maintenance teams to swiftly resolve vehicle issues, significantly minimizing downtime and enhancing service reliability.
  • Inspected cars, ensured safety
  • Assisted with agreements, boosted satisfaction
  • Explained charges, reduced disputes
  • Analyzed data, improved upkeep
  • Streamlined inspections, enhanced satisfaction

Manager of Operations

Doozy Cleaning Services
Aurora, Colorado
02.2025 - 05.2025
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Ensured compliance with relevant laws, regulations, and industry standards related to the operation of the business.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.

Cabin Cleaner Supervisor

United Airlines
Denver, US
09.2024 - 12.2024
  • Led aircraft cleaning, ensuring strict compliance and operational efficiency.
  • Managed supply inventory, optimizing resources for seamless operations.
  • Trained and scheduled staff, enhancing team productivity and cohesion.
  • Maintained detailed records, supporting accurate reporting and analysis.
  • Supervised a team of cleaners to ensure timely aircraft readiness, boosting on-time departures and enhancing passenger satisfaction.
  • Managed inventory for cleaning supplies, maintaining optimal stock levels to prevent shortages, and ensuring compliance with safety regulations.
  • Trained and guided staff on cleaning protocols, fostering a culture of teamwork and accountability that led to measurable improvements in service quality.
  • Developed scheduling systems for cleaning crews, optimizing labor allocation, and improving operational efficiency without compromising quality.
  • Encouraged open communication within the team, promoting a positive work environment and enhancing overall morale among staff.

CSR - Customer Service Representative

Menzies Aviation
Denver, US
05.2019 - 12.2023
  • Facilitated efficient boarding, enhancing passenger satisfaction and operational flow.
  • Collaborated with flight crews to ensure timely departures and seamless service.
  • Resolved disruptions, maintaining passenger trust, and service reliability.
  • Streamlined check-in procedures significantly reduce wait times and enhance the overall passenger experience.
  • Coordinated with ground staff to implement safety protocols, ensuring compliance and improving operational efficiency.
  • Actively listened to passenger feedback, fostering a welcoming environment and strengthening customer loyalty.
  • Monitored service metrics to identify areas for improvement, leading to measurable enhancements in service delivery.
  • Introduced digital communication tools for passenger updates, improving information flow, and reducing anxiety during delays.
  • Enhanced customer engagement by implementing feedback systems, leading to noticeable improvements in service quality and passenger satisfaction.

Assistant Manager

TKL Shine Staffing
Aurora, US
03.2021 - 10.2023
  • Manage schedules, improving client satisfaction through efficient coordination.
  • Optimize recruitment processes, achieving enhanced operational efficiency.
  • Conduct training for new hires, boosting team readiness and performance.
  • Streamlined recruitment processes, significantly enhancing efficiency and reducing time-to-hire while maintaining high candidate quality.
  • Coordinated team schedules to optimize coverage, leading to improved client satisfaction and seamless service delivery.
  • Implemented training programs for new hires, fostering a culture of continuous improvement and enhancing overall team readiness.
  • Mentored staff to promote professional growth, resulting in a more capable team and noticeable performance improvements.
  • Analyzed staffing needs to align resources effectively, ensuring operational efficiency and meeting service demands.
  • Orchestrated team schedules, enhancing service delivery, and driving notable improvements in client satisfaction.

Front Desk Supervisor/Night Auditor

Various Companies
Northglenn, CO
01.2016 - 11.2022
  • Led night shift desk, ensuring guest satisfaction.
  • Conducted audits, enhancing financial accuracy.
  • Trained team, fostering a positive environment.
  • Implemented streamlined check-in processes, reducing guest wait times and enhancing overall satisfaction scores.
  • Coordinated with housekeeping and maintenance teams to address guest issues promptly, leading to improved service delivery.
  • Conducted detailed financial audits, uncovering discrepancies that led to enhanced budget management and resource allocation.
  • Fostered a positive team environment through mentorship, resulting in improved staff morale and retention rates.
  • Developed a guest feedback system, allowing for actionable insights that drove service improvements and increased customer loyalty.
  • Enhanced front desk operations by optimizing staff schedules, resulting in improved service delivery and increased guest satisfaction.

Assisted Living Housekeeper Supervisor

Various Companies
Louisville , Colorado
02.2015 - 11.2017
  • Ensured staff compliance with company policies and procedures.
  • Implemented cost reduction initiatives without compromising on service quality or guest satisfaction.
  • Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
  • Encouraged team members to take initiative while maintaining high enthusiasm at the workplace.

Education

Associate's degree - Business, human resources

South University-Savannah Online
Denver
05.2020

Skills

  • Conflict Resolution
  • Problem Solving
  • Communication Skills
  • Attention to Detail
  • Sales Techniques
  • Empathy
  • Customer Service
  • Data Analysis
  • Time Management
  • Team Leadership
  • Inventory Management
  • Multitasking
  • Customer Retention
  • Microsoft Excel
  • Adaptability
  • Relationship Building
  • Training Development
  • Quality Assurance
  • Customer Insights
  • Technical Support
  • Vehicle inspection
  • Customer service
  • Data analysis
  • Document management
  • Inventory management
  • Team collaboration
  • Conflict resolution
  • Problem solving
  • Room inspection
  • Cleaning protocols
  • Time management
  • Team supervision
  • Staff training
  • Record keeping
  • Communication skills
  • Attention to detail
  • Mopping and buffing floors
  • Vacuuming and sweeping
  • Carpet cleaning
  • Linen replacement
  • Daily room inspections
  • Restocking supplies
  • Chemical handling
  • Cleaning bathrooms
  • Dusting surfaces
  • Sanitization procedures
  • Mopping floors
  • Health and safety
  • Guest relations
  • Cleaning techniques
  • Furniture polishing
  • Hospitality standards knowledge
  • Folding clean laundry
  • Ordering cleaning supplies
  • Stain removal
  • Window washing
  • Washing windows
  • Dusting furniture
  • Energy conservation
  • Vacuuming carpets
  • Waste disposal
  • Maintenance reporting
  • Cart management
  • Floor care techniques
  • Laundry expertise
  • Chemical safety knowledge
  • Window cleaning
  • Polishing surfaces
  • Turndown service
  • Bathroom maintenance
  • Ironing linens
  • Supply stocking
  • Self motivation
  • Professionalism
  • Housekeeping
  • Emergency protocols
  • Teamwork
  • Reliability
  • Laundry service
  • Floor cleaning, polishing, and waxing
  • Self motivated
  • Guest request response
  • Team support and collaboration
  • Commercial cleaning
  • Bathroom cleaning
  • Laundry services
  • Time management abilities
  • Deep cleaning protocols
  • Multitasking and prioritizing
  • Multitasking capacity

Languages

English, Native

Personal Information

  • Age: 54
  • Driving License: Driver's Licenseo42751059

Timeline

Manager of Operations

Doozy Cleaning Services
02.2025 - 05.2025

Cabin Cleaner Supervisor

United Airlines
09.2024 - 12.2024

Customer Service Agent Car Return

Various Companies
02.2024 - Current

Assistant Manager

TKL Shine Staffing
03.2021 - 10.2023

CSR - Customer Service Representative

Menzies Aviation
05.2019 - 12.2023

Front Desk Supervisor/Night Auditor

Various Companies
01.2016 - 11.2022

Assisted Living Housekeeper Supervisor

Various Companies
02.2015 - 11.2017

Associate's degree - Business, human resources

South University-Savannah Online

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