Tammy Arquitte
Brasher Falls,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Customer Experience Representative
Ohserase Manufacturing LLC
Hogansburg, NY
11.2018 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Streamlined communication channels for improved efficiency in handling customer inquiries.
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
- Collaborated with cross-functional teams to ensure seamless customer experience throughout all touchpoints.
- Delivered personalized support by understanding individual client needs and preferences, leading to increased loyalty.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
Loan Officer II
SeaComm Federal Credit Union
Massena, NY
08.2004 - 11.2018
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Medical Records Clerk
OJTPA - Massena Memorial Hospital
Massena, NY
07.1994 - 09.1994
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
Education
Associate of Science - Medical Secretary
Mater Dei College
Massena, NY05.1996
GED -
St Lawrence Lewis Boces
Norwood, NY05.1995
All Classics
St. Lawrence Central School
Brasher Falls, NY04.1989
Skills
- Appointment Scheduling
- Returns Processing
- Customer Education
- Complaint Resolution
- Telephone Etiquette
- Attention to Detail
- Conflict Resolution
- CRM Software
- Interpersonal Skills
- Time Management
- Complaint Handling
- Multitasking
- Active Listening
- Computer Literacy
- Positive Attitude
- Product Knowledge
- Problem Solving
- Effective Communication
- Customer Service
- Order Processing
- Data Entry
Timeline
Customer Experience Representative
Ohserase Manufacturing LLC
11.2018 - Current
Loan Officer II
SeaComm Federal Credit Union
08.2004 - 11.2018
Medical Records Clerk
OJTPA - Massena Memorial Hospital
07.1994 - 09.1994
Associate of Science - Medical Secretary
Mater Dei College
GED -
St Lawrence Lewis Boces
All Classics
St. Lawrence Central School