Tammy Asare
Austin,Texas
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
30
30
years of professional experience
Work History
Payroll Implementation Clerk
Making Your Payroll Count LLC
08.2022 - Current
- Assisted clients in transitioning from legacy systems to the Workday platform, ensuring smooth deployment and user adoption.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Payroll input via EIB
- Added worker tax and bank selections
- Process Workday payroll using the pay cycle command
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Quality Specialist II (Retired)
JP Morgan Chase
10.2005 - 10.2016
- Monitor and review calls to analyze performance against established company guidelines
- Lead call quality calibration sessions to identify and evaluate variances in scoring
- Demonstrate good judgment in providing managers with consistent scoring evaluations and sound decision in reasoning for quality results
- Provide feedback, reminders, recommendations and necessary coaching to business partners and agents by creating high quality documents, creating knowledge checks and delivering face to face presentations
- Establish rapport and maintain productive relationships with others
- Supports PIM guideline communications including preparing/updating material, supporting presentations, and facilitating classes as needed
- Evaluate and research customer complaints followed up by internal business units to improve the customer experience, reduce complaints and identify potential issues of broader significance
Merchant Installations Rep.
Chase Paymentech Solutions
12.1994 - 09.2004
- Placed outbound calls coordinating direct & Add Services merchant installations via the telephone as well as receiving inbound calls
- Maintained high call volume while ensuring quality customer service
- Conducted new hire training and developed product documentation as needed
Education
High School Diploma -
University of Phoenix Online
Online05.1984
Some College (No Degree) -
EASTFIELD Community College
Mesquite, TXSkills
- Skilled multi-tasker
- Payroll Processing
- Collaborative team member
- Exceptionally organized
- Excellent writing skills
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Payroll administration experience
Timeline
Payroll Implementation Clerk
Making Your Payroll Count LLC
08.2022 - Current
Quality Specialist II (Retired)
JP Morgan Chase
10.2005 - 10.2016
Merchant Installations Rep.
Chase Paymentech Solutions
12.1994 - 09.2004
High School Diploma -
University of Phoenix Online
Some College (No Degree) -
EASTFIELD Community College
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