Hi, I’m
Tammy Askin
Vault Manager - Officer
Crescent Springs,KY
Summary
As a highly motivated, goal-oriented operations manager with 33 years of banking experience, it is my goal to transfer proven management experience and work ethics to an organization that will afford the opportunity to assist in reaching their goals and customer satisfaction.
Overview
32
years of professional experience
Work History
Fifth Third Bank
Cash Vault Manager II
01.2021 - Current
Job overview
- Evaluate employee performances and convey constructive feedback to improve skills. 52% reduction of Cash Items from 2020 to 2023 for 99.94% Accuracy rate. In return, improved customer experience and mitigated risk
- Reviewed Order Workflow and made necessary changes to eliminate downstream bottlenecks
- Trained Supervisors and Team Leads to research and resolve out of balances same day to limit negative impact to clients and mitigate losses
- Monitor Counterfeit loss by individuals to assist in coaching to decrease losses
- Research and resolve customer issues utilizing CRM within 72 hours
- Talent Optimization and empowerment is key. 15 of CVD employees who posted out, transferred to higher grades
- Ensure day to day operations were being met by performing random audits
- Worked closely with Cincinnati, Columbus and Toledo vaults to establish processing and balancing procedures for processing CVD Mailers
Fifth Third Bank
2nd Shift Cash Vault Supervisor
11.2018 - 01.2021
Job overview
- Ensure all closing duties are completed by cut-off time - SOC, High Speed/Coin Teller, Main Vault was in balance and all EOD Reporting
- Research and resolve out of balance occurrences same day to limit negative impact to Clients and mitigate losses
- Research and resolve customer issues via CRM by closing SRs
- Gather department Quality and Production metrics
- Review Quality Report to determine trends and root cause of errors to decrease errors
- Monitor Counterfeit Losses by individual tellers to assist in coaching to decrease losses
- Assist with Reconciliation of Cash Items, Cash Shipment and Secondary Storage Accounts
- Conduct monthly surprise Audits for all tellers holding inventory
- Cross-trained 2nd Shift Team Lead and tellers on all EOD duties
- Provide praise and constructive criticism when needed
- Personnel evaluations
Fifth Third
Vault Reconciliation Analyst
03.2017 - 11.2018
Job overview
- Monitor all Virtual Vault reconciliations from multiple vendors to ensure accurate and quick response to any un-reconciled activity
- Address and resolve non-routine, complex and unexpected variances
- Partner with multiple vendors to escalate research requests as needed and monitor SLA on all escalated research
- Identify and execute improvements to existing reconciliation process to enhance Customer Experience and/or decrease Operational cost
BB&T
Branch Banker I
12.2015 - 03.2017
Job overview
- Responsible for scheduling staff for branch
- As Vault Teller, responsible for supplying tellers with coin and currency as needed
- Responsible for maintaining adequate funds at branch by ordering and shipping to Federal Reserve
- Adhere to BB&T security and audit procedures
- Responsible for balancing daily cash deposits and bank vault inventory
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Delivered prompt, accurate and excellent customer service
Garda
Cash Vault Service Manager
03.2005 - 10.2013
Job overview
- Gathered and monitored Key Performance Indicators (KPIs) to ensure Service Level Agreements (SLAs) were being met
- Reviewed monthly P&L and GLs to ensure all debits and credits were posted and report any discrepancies
- Provided daily reports and balance sheets to all banks by their allotted time
- Monitored staffing needs by evaluating volumes and trends and interviewed/hired when necessary
- Scheduled staffing for 18FTEs
- Provide praise and constructive criticism when needed
- Trained and cross-trained employees on Policies and Procedures
- Researched and resolved customer issues in time allotted
- Ensured day to day operations were being met and adhered by company standards and procedures
- Vendor management
- Point person in Region to travel and assist other sites with staffing, training or processing issues
Provident Bank
Operations Officer
09.1991 - 03.2005
Job overview
- Gathered and monitored KPIs to ensure SLAs were being met
- Reviewed monthly P&L and GLs for any discrepancies
- Monitored staffing needs by evaluating volumes and trends and interview and hire when necessary
- Scheduled staffing for 15FTEs
- Trained and cross-trained employees on Policies and Procedures
- Researched and resolved customer issues in time allotted.
- Ensured day to day operations were being met and adhered by company standards
- Personnel evaluations
- Vendor management
Education
American Institute of BankingCincinnati, OH
Certificate from Banking/Accounting
2003
University Overview
- Principles of Banking
- Accounting Basics
- General Accounting
Skills
- Exceptional customer service
- Workflow management
- Inventory management
- Debit and credit knowledge
- Goal-Oriented
- Strong work ethic
- Attention to detail
- Emotional Intelligence
Accomplishments
- Point person for a successful roll-out of migrating a major bank's cash vault into five Garda Vaults (Akron, Columbus, Dayton, Cincinnati and Lexington)
- During my tenor at Garda, successfully added eight additional banks, including a Federal Reserve Depot
- Processed 1250-1500 deposits/orders, averaging 6M, on a daily basis maintaining a 99.8% accuracy rate
- Balanced daily cash/coin vaults totaling an average of $25M per day maintaining a 99.9% accuracy rate
- Managed the process of achieving and maintaining ISO-9001 Certification
- Implemented new automated currency ordering systems
- Recipient of three Excellence Medallion Awards for exceeding customer expectations
- Recipient of eight Spirit of the Pin and CARE Awards
- Graduate of 5/80
Timeline
Cash Vault Manager II
Fifth Third Bank
01.2021 - Current
2nd Shift Cash Vault Supervisor
Fifth Third Bank
11.2018 - 01.2021
Vault Reconciliation Analyst
Fifth Third
03.2017 - 11.2018
Branch Banker I
BB&T
12.2015 - 03.2017
Cash Vault Service Manager
Garda
03.2005 - 10.2013
Operations Officer
Provident Bank
09.1991 - 03.2005
American Institute of Banking
Certificate from Banking/Accounting
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