Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Tammy Averitte

Fort Worth,TX
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Tammy Averitte

Summary

Personable Call Center Professional offering 4 1/2 years' experience with inbound and outbound collection calls. This team player thrives on the challenges and competition of the fast-paced environment or comfortable working independently, with minimal supervision. Strong computer skills and leadership abilities make an excellent addition to any team. Effective in handling direct customer inquiries and executing financial responsibilities. Brings an empathetic ear and efficient communication for assessing customer needs. Ability to solve problems creatively and tactfully to achieve win-win outcomes. Focused on surpassing expectations and driving team success with customer satisfaction as a primary goal. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Motivated to learn as much as possible to increase opportunities for growth within a successful financial company.

Professional references are available upon request.

Overview

15
years of professional experience

Work History

LNT Shaved Ice, LLC
Fort Worth, TX

Shaved Ice Entrepreneur
03.2016 - 05.2022

Job overview

  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Sourced top-quality candidates to fill key roles.
  • Delegated workplace responsibility to appropriate staff.
  • Maintained necessary licensing and health department inspections
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

Portfolio Recovery Associates
North Richland Hills, TX

Sr. Account Executive
03.2017 - 06.2021

Job overview

  • Unscripted inbound and outbound calls to new customers, maintaining above average conversion rate
  • Exceeded performance goals on consistent basis while collecting over $1,000,000 in first 3 years of productivity.
  • Motivated team members to meet and exceed collection targets.
  • Counseled debtors on payment options and negotiated solutions that met creditor and debtor needs based on current financial situation
  • Collaboration with other team members and managers on strategies and tips
  • Quality customer service with exceptional satisfaction
  • Maintained high volume of calls and met demands of busy and productive group.
  • Empathic Listening and effective communication to meet needs of customers.
  • Employed proactive approaches to strengthen relationships with customers and other businesses

Katye And Michael Richardson
Mansfield, TX

In-Home Caregiver
12.2014 - 03.2017

Job overview

  • Emotional support for parents and sibling of newborn in Cardiac ICU for 11months
  • Apply previous experience and increase knowledge of anatomy and physiology, medical terminology and effects of medications through research and continuing education.
  • Flexibility of traveling to family's home to provide continuity of care and family support on irregular schedule.
  • Patience and Positivity while providing assistance with delayed milestones like rolling, sitting, crawling and walking.
  • Time Management and Effective Communication completed entries in log books, journals and care plans to accurately document and report vital statistics and progress.
  • Passion and Dependability delivered top-notch care for child with developmental disabilities and delays due to congenital heart defects.
  • Creative thinking provided cognitively stimulating activities.
  • Team Work, Organization and Collaboration for Scheduling and Coordination in-home therapy

Darden Restaurants-Red Lobster
North Richland Hills, TX

Bartender/Food & Beverage Server
02.2011 - 04.2013

Job overview

  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Worked with daily changing roster of employees in extremely busy environment where customer satisfaction is everything.
  • Developed relationships with regular customers encouraging return business
  • Built relationships with vendors to manage orders and negotiate costs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits
  • Taught employees bar sales techniques, resulting in higher profits

Education

Tarrant County College District
Fort Worth, TX

Associate of Applied Science from Radiologic Technology
06.1998

University Overview

  • Dean's List 2 yrs

Skills

  • Exceed Goals and performance expectations
  • Customer satisfaction
  • Persuasive Negotiation and Resolution
  • Customer Needs Assessment and Advising
  • Verbal and Written Communication
  • Conflict Resolution
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Strong Analytical and Problem Solving Skills
  • Cultural Awareness and Sensitivity
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency and Team Collaboration
  • Live-Vox and Avaya dialing systems
  • Organizational Skills
  • Results-Oriented
  • Inbound and Outbound Calls
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Sr. Account Executive

Portfolio Recovery Associates
03.2017 - 06.2021

Shaved Ice Entrepreneur

LNT Shaved Ice, LLC
03.2016 - 05.2022

In-Home Caregiver

Katye And Michael Richardson
12.2014 - 03.2017

Bartender/Food & Beverage Server

Darden Restaurants-Red Lobster
02.2011 - 04.2013

Tarrant County College District

Associate of Applied Science from Radiologic Technology

Similar Profiles

CREATE PROFILE
Tammy Averitte