Tammy Baker
Frisco,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Manager
Duraline
Gainesville, TX
09.2020 - Current
- Developed and implemented quality assurance processes to ensure product compliance with customer requirements.
- Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Reviewed engineering change requests to ensure conformity with established quality standards.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Developed SOPs outlining quality control policies and procedures.
- Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
- Represented the company in external audits, demonstrating the effectiveness of the quality management system.
- Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
Quality Manager
Edscha Automotive
Auburn Hills, MI
03.2018 - 03.2020
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
- Spearheaded creation and implementation of work instructions and procedures.
- Coordinated product recalls and managed the communication with regulatory authorities and customers.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
- Led the development and implementation of quality management systems in accordance with ISO 9001 standards.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
Senior Quality Assurance Engineer
Witzenmann USA
Troy, Michigan
01.2016 - 03.2020
- Inspected finished products prior to shipment using appropriate testing equipment or instruments.
- Collaborated with other departments such as engineering and production for process improvements.
- Provided training and guidance to staff on quality systems, tools, methods and techniques.
- Implemented statistical process control methods in order to monitor production processes for variations.
- Developed and implemented quality assurance processes to ensure product conformance to customer requirements.
- Performed auditing activities to verify adherence to established quality standards.
- Ensured proper documentation of corrective actions taken following internal audits or customer complaints.
- Investigated customer returns and complaints utilizing problem solving techniques such as 8D or 5 Why Analysis.
- Monitored supplier performance by reviewing inspection reports, analyzing trends and resolving discrepancies.
Quality Engineer
Lear Corporation
Highland Park, Michigan
09.2014 - 09.2016
- Managed supplier quality performance, ensuring materials met stringent quality requirements.
- Conducted training sessions on quality standards and procedures for new employees and team members.
- Led root cause analysis initiatives for product failures, significantly reducing defect rates.
- Participated in product development meetings, providing input on quality considerations.
- Implemented corrective and preventive actions to address non-conformities identified during quality inspections.
- Facilitated continuous improvement projects focused on reducing waste and increasing efficiency.
Education
Bachelor of Science - Criminal Justice
Madonna University
Livonia, MI12-2020
Skills
- Continuous Improvement
- Quality Management Systems
- Corrective Actions
- Internal Auditing
- Problem-solving abilities
- Statistical process control
Certification
- Greenbelt certificate
- Internal auditing -IATF
- Internal auditing - VDA
Timeline
Quality Manager
Duraline
09.2020 - Current
Quality Manager
Edscha Automotive
03.2018 - 03.2020
Senior Quality Assurance Engineer
Witzenmann USA
01.2016 - 03.2020
Quality Engineer
Lear Corporation
09.2014 - 09.2016
Bachelor of Science - Criminal Justice
Madonna University
- Greenbelt certificate
- Internal auditing -IATF
- Internal auditing - VDA
Similar Profiles
Jesse LopezJesse Lopez
Supervisor at DuralineSupervisor at Duraline
WILLIE ALLENWILLIE ALLEN
Extrusion Line Operator at DuralineExtrusion Line Operator at Duraline
Brian LovettBrian Lovett
Extrusion Supervisor at DuralineExtrusion Supervisor at Duraline