Tammy Baker
Frisco,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Manager
Duraline
Gainesville , TX
2020.09 - Current
- Developed and implemented quality assurance processes to ensure product compliance with customer requirements.
- Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Reviewed engineering change requests to ensure conformity with established quality standards.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Developed SOPs outlining quality control policies and procedures.
- Spearheaded continuous improvement initiatives, utilizing Lean and Six Sigma methodologies to enhance operational efficiency.
- Represented the company in external audits, demonstrating the effectiveness of the quality management system.
- Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
Quality Manager
Edscha Automotive
Auburn Hills , MI
2018.03 - 2020.03
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
- Spearheaded creation and implementation of work instructions and procedures.
- Coordinated product recalls and managed the communication with regulatory authorities and customers.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
- Led the development and implementation of quality management systems in accordance with ISO 9001 standards.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
Senior Quality Assurance Engineer
Witzenmann USA
Troy , Michigan
2016.01 - 2020.03
- Inspected finished products prior to shipment using appropriate testing equipment or instruments.
- Collaborated with other departments such as engineering and production for process improvements.
- Provided training and guidance to staff on quality systems, tools, methods and techniques.
- Implemented statistical process control methods in order to monitor production processes for variations.
- Developed and implemented quality assurance processes to ensure product conformance to customer requirements.
- Performed auditing activities to verify adherence to established quality standards.
- Ensured proper documentation of corrective actions taken following internal audits or customer complaints.
- Investigated customer returns and complaints utilizing problem solving techniques such as 8D or 5 Why Analysis.
- Monitored supplier performance by reviewing inspection reports, analyzing trends and resolving discrepancies.
Quality Engineer
Lear Corporation
Highland Park , Michigan
2014.09 - 2016.09
- Managed supplier quality performance, ensuring materials met stringent quality requirements.
- Conducted training sessions on quality standards and procedures for new employees and team members.
- Led root cause analysis initiatives for product failures, significantly reducing defect rates.
- Participated in product development meetings, providing input on quality considerations.
- Implemented corrective and preventive actions to address non-conformities identified during quality inspections.
- Facilitated continuous improvement projects focused on reducing waste and increasing efficiency.
Education
Bachelor of Science - Criminal Justice
Madonna University
Livonia, MI2020-12
Skills
- Continuous Improvement
- Quality Management Systems
- Corrective Actions
- Internal Auditing
- Problem-solving abilities
- Statistical process control
Certification
- Greenbelt certificate
- Internal auditing -IATF
- Internal auditing - VDA
Timeline
Quality Manager
Duraline
2020.09 - Current
Quality Manager
Edscha Automotive
2018.03 - 2020.03
Senior Quality Assurance Engineer
Witzenmann USA
2016.01 - 2020.03
Quality Engineer
Lear Corporation
2014.09 - 2016.09
Bachelor of Science - Criminal Justice
Madonna University
- Greenbelt certificate
- Internal auditing -IATF
- Internal auditing - VDA
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