Talented professional with expert sales and product knowledge. Composed persona known for having excellent drive. Insightful Store Manager with 25+ years of customer service experience.
Overview
11
11
years of professional experience
Work History
Relationship Banker Team Lead
Regions Bank
04.2022 - Current
Meet with customers in person and on the phone to help with their financial needs.
Provide guidance by offering products and services to help customers achieve their financial goals.
Oversee branch activities when branch manager is absent.
Partner with branch leadership by working with them to develop new business opportunities.
Educate customers by teaching about new technology and digital banking solutions.
Center Store Manager
Advance America
04.2014 - 03.2022
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Eased team transitions and new employee orientation through effective training and development.
Interacted well with CLS's and customers to build connections and nurture relationships.
Implemented work relationships through proper training and trust to increase employee loyalty and reduce turnover.
Implemented business strategies by executing marketing details and consistent contact with inactive customers, increasing revenue and effectively targeting new markets.
Ability to work independently as well as in groups