Tammy Barnes
Munith,US
Summary
Experienced with customer service techniques and handling client interactions. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Knowledge of maintaining positive relationships and managing customer expectations.
Professional healthcare provider ready for role in phlebotomy. Demonstrates strong expertise in blood collection, sample preparation, and patient care, ensuring high-quality results. Strong focus on teamwork and adapting to changing needs while maintaining reliability. Skilled in using phlebotomy equipment, maintaining patient records, and following safety protocols.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Agent Representative
Liberty Mutual Group
11.2022 - 12.2023
- Identified, monitored and resolved potential problematic customer issues
- Communicated with customer to understand needs and concerns
- Maintained open lines of communication with external and internal customers
- Developed solutions for customer independently and with manager
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Educated customers about billing, payment processing and support policies and procedures
Collections Agent
Citibank
10.2017 - 12.2021
- Processed payments and applied to customer balances
- Achieved performance goals on consistent basis
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Negotiated to collect balance in full
- Worked in call center environment handling manual and automatically dialed outbound calls
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Analyzed customer financial records to determine appropriate payment plan
- Processed debtor payments and updated accounts to reflect new balance
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Contacted customers to discuss past due accounts and negotiated payment plans
- Negotiated re payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes
- Collected funds from delinquent customers and minimized loss to save Amount
Phebottomist
American Red Cross Blood Services
11.2016 - 12.2017
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Used personal protective equipment correctly to protect coworkers and patients
- Worked effectively in fast-paced environments.
Phlebotomist
Saint Elizabeth Hospital
06.2015 - 12.2017
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
- Sorted documents and maintained organized filing process
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Entered data into various computer systems accurately using Microsoft Office Suite
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10 key pad
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Patient Care Technician
DaVita
09.2005 - 10.2010
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Reduced stress for patients and families through effective communication and empathetic support.
Education
Phlebotomy
Phlebotomy
KyPct
Dorsey Business School
Dearborn, MI10-2005
Skills
- Live chat support
- Email management
- Language proficiency
- Microsoft Excel
- Call center experience
- Adaptability
- Venipuncture
- Specimen labeling procedures
- Patient comfort
- Blood collection
- Specimen handling
- Patient support
Certification
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
Timeline
Customer Agent Representative
Liberty Mutual Group
11.2022 - 12.2023
Collections Agent
Citibank
10.2017 - 12.2021
Phebottomist
American Red Cross Blood Services
11.2016 - 12.2017
Phlebotomist
Saint Elizabeth Hospital
06.2015 - 12.2017
Patient Care Technician
DaVita
09.2005 - 10.2010
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
Phlebotomy
Phlebotomy
Pct
Dorsey Business School
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