Tammy Barnett
Brookville,OH
Summary
Resourceful Banking Customer Service Representative known for being highly productive and efficiently completing tasks. Possess strong skills in problem-solving, account management, and financial product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Account Manager
Discover Finacial Services
, OH
10.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Ensured compliance with industry regulations when dealing with clients.
- Provided technical support to customers when needed.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
Account Manager
Found Ever/ Sitel
, FL
05.2021 - 10.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Ensured compliance with industry regulations when dealing with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
Account Manager
LBrands
Columbus, OH
08.2018 - 05.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Presented product features and advantages to potential customers during sales meetings.
Education
GED -
Dayton Public Schools
Dayton, OH05-2007
Skills
- Sales Development
- Vendor Relations
- Account Servicing
- Complaint Management
- Territory Management
- Brand Management
- Account Management
- Customer Service
- Compliance requirements
- Account servicing skills
- Goals and performance
- Goal-Oriented
- Excellent communication skills
- Order Processing
- Upsell opportunities
- Issue Resolution
- CRM Systems
Accomplishments
I have won the Experience Engineer Award at Bath & Body Works twice for Creating Customers for Life! I was one of top Associate's in Praise Calls! I gave my customer's a one call resolution! Because Every Interaction Counts!
Timeline
Account Manager
Discover Finacial Services
10.2024 - Current
Account Manager
Found Ever/ Sitel
05.2021 - 10.2023
Account Manager
LBrands
08.2018 - 05.2022
GED -
Dayton Public Schools
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