Coordination and Management. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Self-motivated and works effectively with teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Coordinator
Ohio Department Of Natural Resources
07.1991 - 05.2021
Collaborated with area managers to evaluate needs and optimize operational plans.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed approximately 30-50 incoming calls, emails and faxes per day.
Entered data, generated reports, and produced tracking documents.
Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Hired and trained initial personal, working to establish the upmost respect, understanding and appreciation of clients and other employees.
Oversaw day-to-day operations of teams across several sites.
Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
Maximized resource utilization by monitoring staff schedules and allocating tasks.
Monitored daily cash discrepancies, inventory.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, and customer account operations.
Worked with vendors to make purchases and reconcile invoices.