Tammy Bayne
Beaverdam,VA
Summary
Results-driven candidate with over 20 years in customer facing roles. Skilled in maintaining organized service areas, complaint resolution. Committed to fostering strong client relationships and enhancing operational efficiency.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Sheetz
Fredericksburg, VA
09.2017 - Current
- Managed transactions accurately at the point of sale.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained clean and organized service areas for customer comfort.
- Provided product knowledge to educate customers on offerings.
- Collaborated with team members to improve service efficiency.
- Handled customer complaints with empathy and professionalism.
- Trained new staff on customer service protocols and systems.
- Monitored inventory levels and restocked shelves as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
Home Health Aide
Public Partnerships
Spotsylvania , VA
10.2012 - 09.2017
- Assisted clients with daily living activities and personal care needs.
- Monitored client health status and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Maintained accurate records of client care and daily activities.
Customer Service Representative
Wawa
Fredericksburg, VA
09.2006 - 10.2012
- Assisted customers with inquiries and resolved issues promptly.
- Managed transactions accurately at the point of sale.
- Maintained clean and organized service areas for customer comfort.
- Handled customer complaints with empathy and professionalism.
- Collaborated with team members to improve service efficiency.
- Trained new staff on customer service protocols and systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Office Manager
Mr Fuel
Ruther Glen, VA
07.1997 - 09.2006
- Assisted in daily office operations and maintained organized workspaces.
- Coordinated schedules and meetings for staff and management teams.
- Managed communication between departments to enhance workflow efficiency.
- Maintained office supplies inventory and placed orders as needed.
- Supported onboarding processes for new employees and training sessions.
- Handled customer inquiries and resolved issues with professionalism.
- Developed filing systems to ensure easy access to documents.
- Implemented office procedures to streamline administrative tasks effectively.
- Performed additional tasks assigned by senior management staff.
- Processed invoices from vendors in an accurate and timely manner.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Tracked employee attendance records and vacation requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Greeted visitors in a professional manner, provided assistance as required.
Education
High School Diploma -
Spotsylvania High School
SpotsylvaniaSkills
- POS transactions
- Complaint resolution
- Inventory management
- Customer inquiries
- Customer relationship management
- Staff training
- Service efficiency
- Office administration
- Problem solving
- Effective communication
- Filing
- Customer relationship management (CRM)
- Complaint handling
- Multi-line phone talent
- Computer proficiency
- Typing proficiency
- Retail sales customer service
References
References available upon request.
Timeline
Customer Service Representative
Sheetz
09.2017 - Current
Home Health Aide
Public Partnerships
10.2012 - 09.2017
Customer Service Representative
Wawa
09.2006 - 10.2012
Assistant Office Manager
Mr Fuel
07.1997 - 09.2006
High School Diploma -
Spotsylvania High School
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