Tammy Beckham
Nickelsville,VA
Overview
17
17
years of professional experience
Work History
Benefits Program Specialist I
Scott County Department Of Social Services
Gate City, VA
06.2024 - Current
- Pending applications.
- Processing applications and determining eligibility.
- Verifying income.
- Scanning and uploading documents to VaCMS.
- Filing.
- Reading SNAP cases.
- Reading SVES.
- Reading SPIDER.
- Interviewing clients.
- Explaining EAP program.
- Explaining to clients their rights and responsibilities to program.
Office Associate III
Scott County Department Of Social Services
Gate City, VA
01.2020 - 06.2024
- Interacted with clients by phone, email, or in-person to provide information.
- Restocked supplies
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Sorted mail and distributed to appropriate benefits worker.
- Directing calls to appropriate Benefits Worker.
- Scanning and Uploading documents to VaCMS
- Documenting documents that come through front office.
- Issuing EBT cards
- Reading transactions in EPPIC
Assistant Manager
Pizza Plus
Gate City, VA
03.2007 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff.
- Monitored cash intake.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and of new employees.
- Scheduled staff shifts to ensure proper coverage during peak business hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Twin Springs High School
Nickelsville, VA06.1999
Skills
I am good with people and enjoy helping them to get what they need I can stay calm in stressful situations
Timeline
Benefits Program Specialist I
Scott County Department Of Social Services
06.2024 - Current
Office Associate III
Scott County Department Of Social Services
01.2020 - 06.2024
Assistant Manager
Pizza Plus
03.2007 - 01.2020
Twin Springs High School