Tammy Beckum
Gordon,GA
Summary
Dedicated professional with a proven track record at Georgia Cancer Center, excelling in patient care and HIPAA compliance. Skilled in insurance verification and fostering trust through empathetic service, I significantly improved patient satisfaction. Expert in medical terminology and multitasking, my background ensures efficient, compassionate support tailored to patient need. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Office Suite. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Georgia Cancer Center
08.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Nextgen to schedule appointments.
Private Caregiver
Self-employeed
09.2018 - 06.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Medical Assistant
Georgia Cancer Specialist/Northside Hospital Inc
07.2012 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certificate of Technical Studies - Medical Assistant
Central Georgia Technical College
Macon, GA06-2010
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Eligibility Determination
- Patient Intake
- Payment Collection
- Multitasking and Organization
- Medical Terminology
- Referral Coordination
- Punctual and Hardworking
- Caring and Empathetic
Timeline
Patient Service Representative
Georgia Cancer Center
08.2022 - Current
Private Caregiver
Self-employeed
09.2018 - 06.2022
Medical Assistant
Georgia Cancer Specialist/Northside Hospital Inc
07.2012 - 05.2019
Certificate of Technical Studies - Medical Assistant
Central Georgia Technical College
Similar Profiles
Lauren MakinLauren Makin
Data Coordinator II at Georgia Cancer CenterData Coordinator II at Georgia Cancer Center
Andriana OsborneAndriana Osborne
Infusion Nurse at Central Georgia Cancer CenterInfusion Nurse at Central Georgia Cancer Center
Jabrena MarshallJabrena Marshall
Advanced Medical Support Assistant at Charlie Norwood VA Medical CenterAdvanced Medical Support Assistant at Charlie Norwood VA Medical Center