Dynamic Office Manager with a proven track record at John Hicks Maytag Home Appliance Center, excelling in customer service and financial accounting. Mastered office administration through streamlining operations, enhancing customer satisfaction, and achieving cost reductions. Skilled in both interpersonal communication and meticulous budget management, consistently delivering high-quality service and operational efficiency. Experience in Microsoft Office and QuickBooks.
Overview
9
9
years of professional experience
Work History
Office Manager
John Hicks Maytag Home Appliance Center
03.2016 - Current
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Gillespie High School
Gillespie, IL
05-1988
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Clear oral/written communication
Administrative support
Payroll processing
Bookkeeping
Account reconciliation
Financial accounting
Timeline
Office Manager
John Hicks Maytag Home Appliance Center
03.2016 - Current
High School Diploma -
Gillespie High School
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