Matthew Marchand
Cleveland,OH
Summary
Experienced professional with over 15 years in customer-facing and service-oriented roles. Skilled at problem-solving, team collaboration, and delivering high-quality results. Adept at building rapport with coworkers and customers, and committed to exceeding expectations. Brings a strong work ethic and adaptability, ensuring success in any fast-paced environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Cleveland Racquet Club
08.2024 - Current
- Delivered excellent service by ensuring facilities were safe, clean, and functional for members
- Managed daily operations, including grooming tennis courts and maintaining equipment
- Consistently provided a welcoming and supportive experience for members and coworkers
Warehouse Technician/Forklift Operator
Trane Technologies
03.2022 - 04.2024
- Operated in a high-demand warehouse environment, consistently meeting tight deadlines with precision and efficiency.
- Collaborated directly with clients to ensure accurate and timely fulfillment of orders, resolving discrepancies quickly to maintain customer satisfaction.
- Organized and prioritized tasks to handle large volumes of incoming and outgoing shipments while maintaining a safe and orderly workspace.
- Demonstrated exceptional attention to detail, ensuring that all orders were complete, accurate, and properly documented.
- Awarded the “Spot” recognition in 2023 for going above and beyond in supporting team goals and enhancing customer relationships.
Owner and Operator
Chimera Landscapes
01.2015 - 03.2022
- Built strong client relationships, handling residential and commercial accounts with professionalism
- Delivered exceptional customer service by addressing client needs promptly and thoroughly
- Managed billing, scheduling, and customer inquiries with attention to detail
Chief Engineer
Hampton Inn & Suites
03.2004 - 12.2014
- Supervised teams to ensure seamless operations in a high-demand hospitality environment
- Conducted regular safety trainings, inspections, and maintenance for guest satisfaction
- Collaborated with management to address guest concerns and maintain operational excellence
Education
High School Diploma -
Galt High School
Galt, CA06-2001
Skills
- Customer Service and Support
- Problem-Solving and Conflict Resolution
- Communication and Team Collaboration
- Relationship building
- Organization and Attention to Detail
- Sales expertise
- Microsoft Office Proficiency
- Critical thinking
- Data entry
- Account management
- Maintenance and Repair Knowledge
- Warehousing functions
Certification
Forklift Certification
Timeline
Maintenance Technician
Cleveland Racquet Club
08.2024 - Current
Warehouse Technician/Forklift Operator
Trane Technologies
03.2022 - 04.2024
Owner and Operator
Chimera Landscapes
01.2015 - 03.2022
Chief Engineer
Hampton Inn & Suites
03.2004 - 12.2014
Forklift Certification
High School Diploma -
Galt High School
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