Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tammy Bell

Dayton,OH

Summary

Conscientious Customer Service/ Account Manager/EscalationAssistant with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

10
10
years of professional experience

Work History

Member Advocate

United Health Group
09.2022 - 11.2023
  • Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
  • Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
  • Consistently met or exceeded performance metrics related to response times, issue resolution rates, and overall customer satisfaction scores.
  • Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.

Customer Service/ Account Manager/Escalation

Synchrony Financial
11.2014 - 04.2021
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Resolved account issues to build rapport and relationships with Consumers.
  • Conducted training and mentored New Employees to promote productivity, accuracy and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Created customer support strategy to increase customer retention.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Cash/Financial Management

Customer Service Supervisor

Kmart, Sears Holding
05.2014 - 11.2014
  • Coached employees through day-to-day work and complex problems.

Education

GED -

Dayton Department of Education
Dayton , OH

Business Administration

Clark State Community College
Springfield, OH

Skills

  • Complaint resolution
  • Recordkeeping strengths
  • Service standard compliance
  • POS systems expert
  • Key stakeholder relationship building
  • Professional telephone demeanor
  • Training development aptitude
  • Multi-line phone talent

Accomplishments


  • 97% and above Customer Service Escalation Help Desk Survey scores

Timeline

Member Advocate

United Health Group
09.2022 - 11.2023

Customer Service/ Account Manager/Escalation

Synchrony Financial
11.2014 - 04.2021

Customer Service Supervisor

Kmart, Sears Holding
05.2014 - 11.2014

GED -

Dayton Department of Education

Business Administration

Clark State Community College

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Tammy Bell