Tammy Bell
Brimley,MI
Summary
Dedicated front desk receptionist recognized for delivering outstanding customer service and maintaining high standards of hospitality. Strong ability to manage high-volume calls and create a positive first impression for visitors.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist and Call Center
Bay Mills Resort and Casino
02.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Handled incoming mail and packages, distributing them accordingly.
- Collaborated with team members to improve front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Custodian
Big Bear Recreation Center
01.2024 - 02.2025
- Maintained cleanliness and sanitation standards across facility, ensuring safe environment for visitors.
- Operated cleaning equipment, including buffers and vacuums, to uphold facility appearance.
- Conducted routine inspections of restrooms and common areas, addressing maintenance issues promptly.
- Assisted in organizing supplies and inventory management for cleaning materials and tools.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Supported event setup and tear-down, contributing to successful school functions.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
Banking Cashier
Bay Mills Resort and Casino
10.2023 - 01.2024
- Processed cash transactions accurately and efficiently at casino cage.
- Verified identification and ensured compliance with gaming regulations.
- Managed currency exchanges and prepared daily cash reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
Front Desk Reception and Call Center
Kewadin Casino
02.2013 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
No Degree - Business
Bay Mills Community College
Brimley, MISkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Administrative skills
- File organization
- Hospitality services
- Office administration
- Multi-line telephone systems
- Call forwarding
- Skilled in [Microsoft, agylisis, Kipsu, Opera]
Timeline
Front Desk Receptionist and Call Center
Bay Mills Resort and Casino
02.2025 - Current
Custodian
Big Bear Recreation Center
01.2024 - 02.2025
Banking Cashier
Bay Mills Resort and Casino
10.2023 - 01.2024
Front Desk Reception and Call Center
Kewadin Casino
02.2013 - 03.2022
No Degree - Business
Bay Mills Community College