Tammy Benjamin
Towanda,PA
Summary
Dynamic and detail-oriented professional with a strong background in production and team leadership at Woodgrain Millwork Inc. Proven expertise in machine operation and quality assurance, complemented by effective communication and problem-solving skills. Committed to enhancing efficiency and safety in fast-paced environments while fostering teamwork and collaboration.
Overview
11
11
years of professional experience
Work History
B Operator
Woodgrain Millwork Inc
10.2024 - 04.2026
- Operated machinery to manufacture wood products efficiently and safely.
- Conducted quality checks to ensure compliance with specifications and standards.
- Maintained inventory accuracy through regular stock assessments and reporting.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Assisted in training new operators on equipment usage and safety protocols.
- Monitored equipment performance, identifying issues for timely resolution.
- Ensured adherence to safety regulations, promoting a safe work environment for all staff.
- Actively participated in ongoing training sessions to stay up-to-date on industry best practices related to Class B Operator responsibilities.
- Conducted quality inspections to maintain product standards and compliance.
Shift Supervisor
McDonald’s
09.2021 - 10.2024
- Supervised team operations to ensure efficient service and adherence to quality standards.
- Trained new employees on food safety protocols and customer service practices.
- Managed shift schedules to optimize staff coverage during peak hours.
- Conducted inventory checks to maintain stock levels and minimize waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Monitored cash handling procedures to ensure accuracy and compliance with policies.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Conducted routine inspections to check quality and compliance with established specifications.
Baker
Shore Sisters
08.2021 - 05.2022
- Prepared a variety of baked goods, ensuring adherence to quality and safety standards.
- Operated ovens and mixers, maintaining optimal temperatures for baking processes.
- Followed recipes accurately to produce consistent product quality and taste.
- Managed inventory levels, restocking ingredients as needed to prevent shortages.
Fork Truck Driver
Jeldwen
03.2018 - 08.2021
- Operated fork truck to transport materials between warehouse and production areas efficiently.
- Loaded and unloaded shipments, ensuring safe handling of all products.
- Maintained accurate inventory records using warehouse management system.
- Collaborated with team members to optimize workflow and minimize delays.
- Conducted routine inspections on fork truck to ensure safety compliance.
- Resolved minor maintenance issues on fork trucks to minimize operational downtime.
- Located and moved stock of products to pallets or crates to prepare for shipment and storage.
- Used daily production sheets or work tickets to record number of units handled or moved.
- Cleaned and organized work area by removing empty pallets and other hazards.
- Prepared forklift for daily use by refueling and recharging battery.
- Maintained forklift by performing preventive maintenance, troubleshooting breakdowns and conducting routine pre and post inspections.
Cook's Assistant
Towanda School District
03.2015 - 02.2018
- Assisted in meal preparation and assembly for daily student lunches.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Supported head cook in inventory management and ingredient sourcing.
- Followed food safety protocols to ensure compliance with health regulations.
- Collaborated with team members to streamline food service operations.
- Adapted quickly to changing menus and dietary requirements of students.
- Gained proficiency in operating kitchen appliances and cooking tools efficiently.
- Provided excellent service during meal distribution, ensuring timely delivery to students.
- Maintained high levels of hygiene and food safety by regularly cleaning equipment, utensils, and kitchen workspaces.
- Kept an organized kitchen workspace by properly disposing of trash, recycling materials, and breaking down boxes efficiently.
- Managed time effectively under pressure while completing multiple tasks simultaneously such as chopping vegetables, cooking side dishes, and washing dishes.
- Assisted with portion control measures to maintain consistency in serving sizes across all menu items.
- Reduced food waste by monitoring inventory levels and informing the cook about any potential shortages or expired products.
Education
High School Diploma -
Towanda Area School District
Towanda, PA06.1995
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Forklift operation
- Heavy lifting
- Production work
- Machine setup
- Production procedures
- Quality assurance
- Hand-eye coordination
- Flexible schedule
- Data entry
- Materials handling
- Manufacturing procedures
- Loading and unloading
- Customer service
- Continuous improvement
- Warehouse operations
- Hand and foot coordination
- Work scheduling
- Staff management
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Teamwork and coordination
- Good communication
- Punctual and reliable
- Following instructions
- Computer skills
- Worksite safety
- Punctual and dependable
- Visual inspection
- Picking and packing
- Incident reporting
- Material loading and unloading
- Material handling
- Production line work
- Materials assembly
- American sign language proficient
- Basic math proficiency
- Patience and empathy
- POS system expertise
- Reliability and punctuality
- Professional appearance
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
B Operator
Woodgrain Millwork Inc
10.2024 - 04.2026
Shift Supervisor
McDonald’s
09.2021 - 10.2024
Baker
Shore Sisters
08.2021 - 05.2022
Fork Truck Driver
Jeldwen
03.2018 - 08.2021
Cook's Assistant
Towanda School District
03.2015 - 02.2018
High School Diploma -
Towanda Area School District