Tammy Benton
Fort Worth,TX
Summary
With 12 years of experience as a talented and senior banker, dedicated to cultivating and strengthening productive customer relationships. Proven track record as a top performer, recognized on multiple occasions. Excels at assisting customers and business accounts in meeting their financial needs through tailored product and service solutions. Well-versed in finding effective solutions for routine or complex financial problems. Strong communication, multitasking, and conflict resolution skills further enhance ability to provide exceptional service.
Overview
15
15
years of professional experience
Work History
Sr Banker /DMLO
PNC Bank/National City Bank
03.2024 - Current
- I manage a portfolio of customer relationships.
- I seek prospective opportunities to retain and/or develop new clients.
- Responsible for sales calls.
- Develops and prepares loan solutions and refers products and services; reviews documentation to ensure compliance.
- Collects and analyzes customer financial information for multifaceted and/or complex borrowers.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
- Discussed financial options with clients and provided informed suggestions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Networked to identify potential new clients and expand geographic territories.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Balanced teller drawers and ATM cash.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Loan Advisor
Bridgecrest
07.2023 - 01.2024
- Collect past due payments and negotiate payment plans while maintaining positive relationship with customers.
- Meet or exceed production goals.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Researched and updated industry knowledge on changing legislation and regulations.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Relationship Banker II
Regions Bank
06.2022 - 07.2023
- Staying up to date with new policies and procedures.
- Going above and beyond to give each customer an excellent experience.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Customer Service Representative II
Exeter Finance
05.2021 - 06.2022
- Answer inbound calls and make outbound calls to resolve delinquencies and offer workout alternatives to repossession.
- Review accounts, research documents and system notes to determine the best course of action to correct account issues.
- Track and manage requests for research from internal and external customers.
- Report on system queue progress, based on assignments.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Single Point of Contact
Caliber Home Loans
01.2018 - 04.2021
- Review accounts, research documents and system notes to determine the best course of action to correct account issues.
- Answer inbound calls and make outbound calls to resolve delinquencies and offer workout alternatives to foreclosure.
- Track and manage requests for research from internal and external customers.
- Report on system queue progress, based on assignments.
- Skilled at working independently and collaboratively in a team environment.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Early Stage Account Manager
SANTANDER
10.2015 - 12.2018
- Assisted Chrysler customers with loan assistance, payments, extensions and delinquent accounts.
- Provided customer solutions to recover accounts and bring current.
- Provided customer account breakdown and new interest impact information.
- Maintained loan update information.
- Utilized customer service skills to successfully handle irate customers and address all concerns.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Senior Small Business Customer Service Coordinator
CAPITAL ONE BANK
05.2010 - 09.2015
- Set up new accounts, offered and sold account features.
- Handled customer problem resolution, provided excellent customer service and offered customer assistance to keep accounts in good standing.
- Assisted small business owners with varied accounts and loans.
- Processed wire transfers and sold account features.
- Explained charges, fees, terms of sales, and service agreements to over customers daily.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
04-2027
High School Diploma -
Dunbar High School
01.2006
Skills
- Wealth management
- Satisfactory branch ratings
- Financial goal discovery
- Money auditing
- Banking solutions
- Asset allocation
- Cash ordering
- Portfolio management
- De-escalating conflicts
- Developing work schedules
- Business planning
- Analyzing data
- Educating clients
Timeline
Sr Banker /DMLO
PNC Bank/National City Bank
03.2024 - Current
Loan Advisor
Bridgecrest
07.2023 - 01.2024
Relationship Banker II
Regions Bank
06.2022 - 07.2023
Customer Service Representative II
Exeter Finance
05.2021 - 06.2022
Single Point of Contact
Caliber Home Loans
01.2018 - 04.2021
Early Stage Account Manager
SANTANDER
10.2015 - 12.2018
Senior Small Business Customer Service Coordinator
CAPITAL ONE BANK
05.2010 - 09.2015
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Dunbar High School
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